Manulife
Financial Services
OperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Manager at Manulife. Skills: Operations Management, Process Improvement, Stakeholder Management. Provide operational support. Enhance productivity”
What You'll Achieve.
enhance productivity; enhance service standards; create efficiencies; mitigate risks
Industry & Context.
resolution of problems; resolve trading issues; resolve settlement issues; resolve reconciliation issues; investigate problems
What They're Looking For.
Must Have
4-6 years equivalent work experience, Post-secondary education, written and verbal communication skills, PC skills, Microsoft office applications, Demonstrate initiative, take responsibility, Superb communication skills, interpersonal skills, relationship management skills, Demonstrate tact, maintain confidentiality, Client focused, understand clients requirements, Ability to balance multiple priorities, high degree of accuracy, attention to detail, Ability to analyze options, provide thoughtful recommendations, organized, investigate problems without supervision
Nice to Have
High Net Worth market experience, Project Management certificate course, Canadian Securities Course, Chartered Financial Analyst program, Chartered Investment Manager program, portfolio management systems experience, coaching and developing team members, providing training
What You'll Do.
Provide operational support
Enhance service standards
Coach junior analysts
Manage relationships with internal partners
Act as representative of the business
Plan software developments
Implement software developments
Test software developments
Sign off on software developments
Establish new policies
Establish new procedures
Ensure proper controls
Maintain documentation
Train new team members
Provide coaching to analysts
Provide feedback to analysts
Lead resolution of problems
Assist resolution of problems
Act as liaison to custodian
Act as liaison to trading partner
Resolve trading issues
Resolve settlement issues
Resolve reconciliation issues
Find opportunities for operational improvements
Find opportunities for execution improvements
Bring forward solutions
Manage analysis of improvements
Manage implementation of improvements
Manage adoption of improvements
Facilitate audit requirements
Act in leadership role
Participate in strategy implementation
Support business with application testing
Support business with project initiatives
Define business requirements
Raise operational impacts
Raise operational considerations
Collaborate cross-functionally
Perform data management
Run validation scripts
Schedule production releases
Report issues with applications
Report issues with systems
Handle monitoring activities
Handle testing activities
Handle sign-off activities
Engage appropriate partners
Resolve operational plan parallel work streams
How You'll Work.
Team & Collaboration
internal partners; Manulife IT; Applications support; project team; systems analyst; custodian; trading partner; cross-functionally
Communication Scope
written communication skills; verbal communication skills; Superb communication skills; interpersonal skills; relationship management skills
Process & Methodology
Project Management, Project initiatives
Full Job Description
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go. **Position Responsibilities:** • Play a critical role in providing operational support to our investment counselling business. • Focus on enhancing productivity and service standards through the integration of systems technology, • Play a crucial supervisory role, coaching junior analysts in their training, development, and task assignments. • Managing relationships with internal partners, particularly with Manulife IT and Applications support is a key component of the role. • Acting as a representative of the business, the Manager will be responsible for planning, implementing, testing, and signing off on software developments. • Vendor management and Project Management are other key components of this role • Assist with establishing new policies and procedures and ensure proper controls are in place. • Ensure clear and concise documentation is created and maintained as procedures and processes evolve over time. • Work closely with project team and systems analyst to create new workflows in private wealth systems. • Responsible for training new team members as they come on board and providing coaching and feedback to analysts • Lead or assist in the resolution of problems. • Act as liaison to custodian and trading partner to resolve trading, settlement, and reconciliation issues, and escalate when required. • Proactively find opportunities for operational and improvements in execution, bring forward solutions to create efficiencies and mitigate risks, and help manage the analysis, implementation, and adoption of them. • Facilitate audit requirements for business unit operations. • Act in a leadership role in MPW’s year-end tax reconciliation and tax reporting activities. • Act as the business lead and actively participate in the implementation of
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