Level99
Leadership
OperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Manager at Level99. Skills: Operations management, Team development, Guest experience. Manage inventory, smallwares, and ordering of products. Train and manage the assigned specific area of”
Industry & Context.
Problem solving; Troubleshooting; Root cause analysis
Emergency responsiveness, Stand, sit, squat or walk for extended periods, Walk up and down stairs, Grasp, reach overhead, push, lift and carry up to 50 pounds
What They're Looking For.
Must Have
High School education or equivalent, Ability to work a flexible schedule, Able to work ten hour-plus shifts, Ability to stand, sit, squat or walk for extended periods, Walk up and down stairs, Able to grasp, reach overhead, push, lift and carry up to 50 pounds, Ability to work well under pressure, High integrity and professionalism, Understands, utilizes and embraces new technology
Nice to Have
Minimum 2 years’ experience working as an Entertainment Venue, Restaurant or Bar Manager or equivalent in a high-volume entertainment and/or food & beverage business, Relevant Education: B. S. in Hospitality Management, or other related degree, ServSafe, Allergen and ChokeSaver Certifications
What You'll Do.
and ordering of products
Train and manage the assigned specific area of
Schedule departmental team members appropriately
Ensure optimal staffing with individuals embodying cultural values
Continuously train and develop the team
Manage hiring efforts administratively and in-person
Maintain job postings
Manage recruiting budgets
Empower staff to develop each other
Support leadership team growth and development
Implement and maintain service team training programs
Support managers in training efforts
Understand food and beverage menus
Understand challenge rooms
Understand company vision and values
Understand merchandise
Support venue-level change management activities
Ensure effective communication of new information
Guide the team to optimal performance
Lead team members through operational execution
Execute shift tasks and routines
Maintain facilities upkeep
Ensure compliance with federal/state laws
Ensure compliance with insurance requirements
Ensure compliance with Landlord regulations
Ensure compliance with company policies
Maintain labor and controllable costs within guidelines
Perform daily cash management
Perform reconciliation and audits
Order paper products and inventory
train and schedule new service team members
Ensure product compliance
inventory and quality
Set par levels required to service guest needs
Align product and forecasts
Listen to guest and staff needs and expectations
React suitably to situations
Lead and navigate hard conversations
Take initiative to keep things moving forward
Ensure guest safety within the venue
Ensure entertainment safety
Address foreseeable risks to guest’s health and welfare
Adhere to all food safe processes and standards
Own daily operational readiness for Entertainment
Ensure all spaces are safe
Uphold POISED standards across Entertainment
Drive service execution quality
Drive cleanliness standards
Drive overall experience flow
and incident response
Proactively identify risks
Ensure Team preparedness
Manage experience flow
Oversee operational-level service recovery
Respond to real-time feedback
Resolve issues on the floor
Maintain accessibility standards within Entertainment
and develop Entertainment Team Members
Ensure proper coverage
Ensure labor efficiency
Align with forecasted demand
Lead performance reviews
Lead skills certification
Hold Teams accountable to operational standards
Hold Teams accountable to safety standards
Hold Teams accountable to Guest experience standards
Manage disciplinary documentation
Manage corrective action processes
Partner on interview coordination
Partner on recruiting workflows
Partner on onboarding experience
Partner on succession planning
Listen to Team and Guest needs
Foster a culture of ownership and accountability
Identify development gaps
Identify engagement opportunities
Identify operational friction
Drive continuous improvement
How You'll Work.
Team & Collaboration
Work with multiple key departments; Work with F&B, Entertainment, and Learning and Development teams; Work with Support Center F&B team; Work with Ops Services Team/Consultants; Partner with Guest Experience; Work with all management teams
Communication Scope
Verbal communication; Written communication; Effective communication
Full Job Description
## Description WHO WE ARE Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard. Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, and Paramus, NJ. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details. Level99 West Hartford, CT - coming soon! OVERVIEW The Level99 team is seeking a Venue Operations Manager who will play an integral part in the Level99 management team. This is an inspirational leader that offers support to both our team members and our guests. The Venue Operations Manager is passionate and knowledgeable when communicating our vision to create meaningful experiences and hospitality for our guests. This role works closely with multiple key departments within the operation, including the Food & Beverage, Merchandise, and Entertainment departments for the smooth functioning of the overall guest experience. The primary responsibilities of this position will align with one of those departments and rotate over time, cultivating a well-rounded overall operations manager. This person will lead by example and understand the importance of management vs. leadership. Our Venue Operatio
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