Jll
OperationsManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Manager at Jll. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Assist Director of Mobile Engineering & Senior Regional Manager with programming operations support. Coordinate logistics and field deployment for client-requested projects”
What You'll Achieve.
ensure optimal performance, regulatory compliance, and service excellence across all locations; Ensure KPI compliance and excellent customer service; support strategic decision-making; maximize asset lifecycle and minimize downtime; deliver expected service levels within budget; implementing short and long-term client goals and projects; reduce operating costs and increase productivity; ensure all branch procedures and performance measures are always maintained; provision of a safe workplace; risk assessments; performance evaluations; Achieve Key Performance Indicators as defined in annual performance plan and client Performance Agreement; identifying cost-saving opportunities without compromising service quality; drive continuous improvement
Industry & Context.
responsive problem-solving; analytical and reporting capabilities; identify improvement opportunities; address issues proactively
Flexibility for after-hours emergency situations as needed, Some field-based work coordination with mobile engineering/maintenance mechanics across diverse retail locations, Candidates must be authorized to work in the United States without sponsorship.
What They're Looking For.
Must Have
Demonstrated expertise in building systems including HVAC, electrical, plumbing, fire/life safety, and building automation systems, Experience managing retail sites or multi-site portfolios
Nice to Have
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.
What You'll Do.
Assist Director of Mobile Engineering & Senior Regional Manager with programming operations support
Coordinate logistics and field deployment for client-requested projects
Coordinate scheduling and deployment for mobile HVAC engineers and handymen
Monitor and manage repairs and maintenance
and other work requests
Ensure all work orders are responded to in a timely manner
Deliver data analysis with operations focus
Prepare comprehensive reports
Prepare reports in line with capital improvement business case submissions
Manage reporting requirements and maintain accurate facilities records
Update and maintain accurate records and official documentation for sites
Coordinate and oversee preventive maintenance programs
Assist in the procurement of vendors and services
Provide information and direction to vendors
and other service providers
Manage contractor compliance with our client and JLL policies
Oversee work assignments with Operations Managers and performance of field technicians
Support Senior Facilities Manager and Asset Managers in implementing client goals
Build relationships through proactive communication
Ensure client satisfaction by providing seamless team coordination
Develop innovative programs and processes to reduce operating costs
Identify opportunities for improved operation and service excellence
Coordinate regular property inspections with Operations Managers
Compliance and Safety training oversight for all field personnel
Ensure compliance with all local
and federal regulations
Maintain emergency response plans
Achieve Key Performance Indicators as defined in annual performance plan
Coordinate capital and expense budgets
Assist with developing capital improvement plans
and financial forecasts
Liaison for special projects including system upgrades
and sustainability initiatives
Actively support an environment of teamwork
performance excellence
Assist Operations and Facility Managers with professional development
Share innovations and best practices with JLL Facilities Management
Other tasks which may be required to comply with Service Agreements
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; teamwork; cooperation; performance excellence; personal success; professional development; continuous improvement
Communication Scope
communication skills across all organizational levels
Process & Methodology
strategic project coordination, project management skills, manage multiple priorities simultaneously, capital improvement plans, special projects
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. ** _Position Overview_** This position provides critical operational support to the Director of Mobile Engineering & Senior Regional Manager across a multi-state retail portfolio of approximately 1,200 branches spanning 12 states. The role combines strategic project coordination, data analysis, field deployment management, and comprehensive facilities operations support to ensure optimal performance, regulatory compliance, and service excellence across all locations. ** _Key Responsibilities_** * Assist Director of Mobile Engineering & Senior Regional Manager with programming operations support across 1,200 retail branches in 12 states * Coordinate logistics and field deployment for client-requested projects from initiation to completion * Coordinate scheduling and deployment for mobile HVAC engineers and handymen across 12 states with Mobile Engineer Operations Managers * Monitor and manage repairs and maintenance, minor works, and other work requests, tracking to completion * Ensure all work orders are responded to in a timely manner, ensuring KPI compliance and excellent customer service _Data Delivery and Analysis_ * Deliver data analysis with operations focus to support strategic decision-making * Prepare comprehensive reports, presentations, and analytics that demonstrate operational performance, financial trends, and strategic recommendations * Prepare reports in line with capital improvement business c
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