Jll
OperationsManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Manager at Jll. Manage and maintain cleaning, front of house, security, and amenity services. Lead service partner teams”
What You'll Achieve.
Ensuring seamless operational services; Meeting the evolving needs of our occupiers and their visitors; Ensuring occupiers and their visitors can focus on their core business; Delivery of services for maximum customer satisfaction; Minimising downtime during service interruptions; Deliver high standards of service at the property
Industry & Context.
Problem solving (analyses problems & seeks solutions from a variety of sources)
What They're Looking For.
Must Have
Facilities management experience in the management of multi-let properties for Investors or for Corporate Occupiers or within hotels, Good Knowledge of the workings of building systems, Must excel in good contractor management to ensure a high standard of service delivery, Proven experience in managing service charge budgets, setting budgets and reconciling accounts, Excellent IT skills and working knowledge of Microsoft Office, verbal and numerical skills and be comfortable with report writing, Customer-service driven with excellent communication skills, Excellent interpersonal and influencing skills who interacts effectively with colleagues and clients, Ability to work independently with minimal supervision when necessary, Ability to work under pressure, manage time and assist the team in meeting deadlines, Practical leadership, Problem solving (analyses problems & seeks solutions from a variety of sources)
Nice to Have
Relevant experience in the management of investor properties, BIFM qualifications (or equivalent) and membership of BIFM, Qualifications in Building Services, NEBOSH General Certificate and/or IOSH Managing Safely
What You'll Do.
Manage and maintain cleaning
Lead service partner teams
Drive collaboration and innovation
Ensure occupiers and visitors can focus on their core business
Foster long-lasting working relationships with stakeholders
Keep stakeholders updated on operational events
Act as primary point of contact for operational matters
Manage on-site service partner teams
Foster optimal customer satisfaction
Minimise downtime during service interruptions
Collaborate with JLL Design for Management Team
Mobilise building from construction to operational status
Ensure implementation of JLL PMA
Client’s ESG requirements
and JLL’s ‘Socially Responsible Management’ programme
Work in collaboration with 105 Victoria Street team
Deputise in absence of Head of 105
Escalate matters of importance to relevant team members
Ensure financial management of the property
Prepare service charge budgets
Monitor agreed budgets
Perform quarterly variance reporting
Perform service charge reconciliation
Administer non-recoverable budgets
Take a lead role in building mobilisation
Undertake all mobilisation tasks
and inspire on-site Management Team
Deliver high standards of service at the property
How You'll Work.
Team & Collaboration
Lead a team of service partners, driving collaboration; Collaborate with the JLL Design for Management Team; Work in collaboration with all members of the 105 Victoria Street team; Interacts effectively with colleagues and clients
Communication Scope
Excellent communication skills; Excellent interpersonal and influencing skills; verbal and numerical skills and be comfortable with report writing
Process & Methodology
Mobilisation of the building from construction to operational status, Undertaking all mobilisation tasks from before completion to a ‘business as usual’ state
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Operations Manager – 105 Victoria Street** JLL is proud to partner with BGO in the management of 105 Victoria Street. Located in the heart of London, 105 Victoria Street is a landmark development offering 500,000 sq ft of world-class workspace across sixteen floors. This building is designed to set new standards for the modern workplace. More than just an office, 105 Victoria Street is a community-driven destination with social value at its core. It features an incredible 89,000 sq ft of amenities, including a publicly accessible “Village Square” and a multi-purpose room. Extensive green spaces are integrated throughout, from an urban farm and living walls to a unique rooftop “walk and talk” track, creating a vibrant environment for wellness and connection. Supporting an active lifestyle is central to the design, with a stunning spiral cycle ramp leading to an activity zone complete with a gym, cycle repair shop, and full end-of-trip facilities. This commitment to wellbeing and sustainability is evident in its ambition to be the UK’s largest all-electric, net-zero-carbon office, targeting BREEAM Outstanding, NABERS 5.5* and WELL Platinum certifications. JLL brings its extensive market knowledge and experience to the forefront to mobilise and manage this exceptional property, aligning with the client's vision of providing market-leading amenities and a premium customer experience within London. At JLL, we are
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