Jll
OperationsManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Manager at Jll. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, facilities or operations management, budgeting, contract administration. oversees the day-to-day operations of Mapleview Shopping Centre. ensuring the property is maintained to the highest standards of safety, efficiency, and presentation”
What You'll Achieve.
ensuring the property is maintained to the highest standards of safety, efficiency, and presentation; supports tenant success; drives operational excellence; contributes to the overall performance and value of the asset; ensuring accuracy and timely processing
Industry & Context.
solve complex problems
What They're Looking For.
Must Have
Minimum of 5 years of experience in facilities or operations management, preferably in retail or commercial real estate, Post-secondary education in mechanical/civil engineering, building services, or technical trades, Deep understanding of HVAC, lighting, plumbing, electrical systems, and building science, Extensive experience managing budgets, financial statements, and contract administration, Solid knowledge of WHMIS requirements and workplace safety standards, communication skills with proficiency in English (verbal and written), Proven ability to lead teams, solve complex problems, and deliver exceptional customer service
Nice to Have
Facilities Management Administrator (FMA), Certified Energy Manager (CEM), or Certified Engineering Technologist designations, Knowledge of LEED and BOMA standards with a focus on environmental sustainability, Experience with property management software such as JDE and Yardi, Advanced proficiency in Microsoft Excel and Word, with database exposure, Demonstrated ability to implement innovative solutions using current industry technologies, collaborative skills with experience working across leasing, marketing, tenant coordination, and specialty leasing departments
What You'll Do.
oversees the day-to-day operations of Mapleview Shopping Centre
ensuring the property is maintained to the highest standards of safety
supports tenant success
drives operational excellence
contributes to the overall performance and value of the asset
lead a dedicated team
manage critical budgets and contracts
champion sustainability initiatives
Perform daily inspections of buildings and grounds
identifying discrepancies and coordinating appropriate remedial work while keeping the General Manager informed
and develop direct reports
ensuring adherence to policies and procedures while fostering a culture of engagement and continuous improvement
Prepare and execute yearly expense budgets
and variance manage budget control books and year-end accruals
and manage all service contracts and operations agreements in collaboration with procurement
ensuring compliance with purchasing guidelines
Develop and manage the Major Capital Expenditures program and energy management initiatives
including metering systems and utilities expenses
Oversee tenant water and hydro metering and billing
ensuring accuracy and timely processing
Contribute to the property's ESG objectives by supporting sustainability initiatives
monitoring operational efficiencies
and promoting responsible building practices
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; lead teams; collaborative skills with experience working across leasing, marketing, tenant coordination, and specialty leasing departments
Communication Scope
communication skills with proficiency in English (verbal and written)
Process & Methodology
Develop and manage the Major Capital Expenditures program
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Operations Manager – JLL** **What this job involves:** The Operations Manager oversees the day-to-day operations of Mapleview Shopping Centre, ensuring the property is maintained to the highest standards of safety, efficiency, and presentation. With a proactive and client-focused approach, this role supports tenant success, drives operational excellence, and contributes to the overall performance and value of the asset. You will lead a dedicated team, manage critical budgets and contracts, and champion sustainability initiatives that align with JLL's commitment to creating exceptional spaces. **What your day-to-day will look like:** * Perform daily inspections of buildings and grounds, identifying discrepancies and coordinating appropriate remedial work while keeping the General Manager informed * Monitor, mentor, coach, and develop direct reports, ensuring adherence to policies and procedures while fostering a culture of engagement and continuous improvement * Prepare and execute yearly expense budgets, monthly forecasts, and variance reports; manage budget control books and year-end accruals * Negotiate, oversee, and manage all service contracts and operations agreements in collaboration with procurement, ensuring compliance with purchasing guidelines * Develop and manage the Major Capital Expenditures program and energy management initiatives, including metering systems and utilities expenses * Oversee te
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