Hiller
Home Services
OperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Manager at Hiller. Skills: Operations management, Team supervision, Process optimization. Manage and guide field staff. Maintain customer focus”
What You'll Achieve.
Achievement of company strategic objectives; Achievement of annual goals; Meet and exceed objectives; Maximize production; Increase performance
Industry & Context.
Troubleshooting issues; Conflict resolution
Work in indoor/outdoor elements, Climbing, Heavy lifting, Standing, Stooping, Bending, Crouching, Kneeling, Sitting, Reaching, Work in tight spaces, Lift 50 pounds, Push heavier items, Pull heavier items, Carry heavier items, Maneuver heavier items, Work from heights, Good visual acuity, Work outside normal schedule, Pre-employment drug screens, Background checks
What They're Looking For.
Must Have
3-5 years supervisory experience, High School Diploma or GED, Valid driver's license
Nice to Have
Associate's Degree in related field, Five years managerial experience, Five years technical experience, Five years sales experience, NATE certification
What You'll Do.
Manage and guide field staff
Maintain customer focus
Drive employee engagement
Ensure customer satisfaction
Implement Hiller policies
Ensure safe service delivery
Ensure efficient service delivery
Drive continuous improvement through training
Ensure team members complete job performance standards
Supervise service personnel
Conduct performance evaluations
Identify training needs
Direct oversight of dispatching
Direct oversight of ordering
Direct oversight of warehousing
Direct oversight of truck inventory
Direct oversight of vehicle maintenance
Direct oversight of tool inventory
Oversee installation job packets
Ensure complete forms in job folders
Order accurate materials for installation
Approve assignment of installation crews
Oversee coordination of materials procurement
Oversee and track unused materials
Return unused materials
Reuse unused materials
Oversee truck inventory stock
Oversee warehouse material stock
Oversee product stock
File permits for installations
Maintain departmental budget expectations
Conduct job costing analysis
Assist Project Managers in product evaluation
Assist Project Managers in pricing evaluation
Conduct job pre-inspections
Complete weekly truck inspections
Complete weekly audits of paperwork
Coordinate with other departments
Support install technicians on troubleshooting
Accountable for team performance
Accountable for team progress
Responsible for interview process
Responsible for selection process
Manage operational metrics
Investigate safety issues
Resolve issues with missing tools
Resolve issues with damaged tools
Resolve vehicle malfunctions
Ensure service completed on time
Ensure service completed to customer satisfaction
Perform on-site job inspections
Provide feedback to subordinates
Provide coaching to subordinates
Provide training to subordinates
Participate in company sponsored training
Manage conflict resolution with clients
Address client concerns
Address client questions
Address client problems
Communicate with other departments
Ensure proper transfer of service work business data
Maintain courteous demeanor with customers
Maintain courteous demeanor with associates
Maintain professional image
Abide by standards of performance
Abide by standards of ethics
Follow safety policies
Follow safety procedures
Communicate benefits of Club Memberships
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Coordinate with other departments; Work in team environment
Communication Scope
Verbal communication; Written communication; Interpersonal skills; Customer service skills
Full Job Description
## Description Our Mission Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy. Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles. WHY Join Hiller At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career. Here are even more reasons to join the Happy Hiller Team! - Our Family Owned & Care Culture - OUR VALUES - Healthy Work/Life Balance - Established Career Paths - Advancement Opportunities - Year-round work – NO LAYOFFS - 401k Plan w/ Company Match - Employee Referral Program - Regular Performance Reviews - Paid Training in our state-of-the-art facility Benefits Medical, Dental & Vision insurance Long and Short-term disability Company paid $50,000 life insurance Company paid vacation Paid holidays Medical Flex Spending accounts – Family care To assist in achievement of the company’s strategic objectives and annual goals. To manage and guide field staff for the overall success and of the trade(s)/branch office. Maintain a strong customer focus reflective of Hiller’s values while driving employee engagement, and customer satisfaction through high quality service. To implement Hiller policies and procedures, ensure safe and efficient delivery of services, and continued improvement through training. Job Responsibilities: Ensure each team member completes job performance standards to appropriat
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