Gymshark
E-Commerce
OperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Manager at Gymshark. Skills: Logistics network, Supply chain, Operational excellence, Performance management. Deliver fulfilment objectives. Evaluate 3PL partner performance”
What You'll Achieve.
Deliver best-in-class experience; Drive operational excellence; Align logistics performance; Unlock smarter ways of working; Unlock faster ways of working; Unlock agile ways of working; Ensure network flexes; Ensure network performs; Ensure network delivers; Make tangible impact; Enhance productivity; Enhance service quality; Enhance cost efficiency
Industry & Context.
Problem-solving capabilities
Three days per week onsite
What They're Looking For.
Must Have
Understanding of fulfilment, Understanding of distribution centre operations, Understanding of end-to-end supply chain flows, In-depth knowledge of 3PL operating models, In-depth knowledge of warehouse processes, In-depth knowledge of performance drivers, Experience managing third-party logistics providers, Experience influencing third-party logistics providers, Manage peak trading complexity, Support operational scalability, Analyse KPIs, Analyse SLAs, Analyse operational metrics, Drive performance improvements, Financial acumen, Cost control, Labour modelling, Productivity optimisation, Evaluate supplier cost bases, Evaluate service trade-offs, Advanced analytical skills, Data-driven decision making, Experience in budgeting, Experience in financial planning
Nice to Have
Experience in e-commerce operations, Experience in retail operations, Exposure to global supply chains, Problem-solving capabilities, Excellent written communication skills, Excellent verbal communication skills, Confidence to challenge, Confidence to be challenged constructively, Willingness to give feedback, Willingness to receive feedback
What You'll Do.
Deliver fulfilment objectives
Evaluate 3PL partner performance
Collaborate to implement improvement plans
Analyse 3PL labour models
Analyse 3PL cost structures
Analyse 3PL service delivery
Define Service Level Agreements
Track Service Level Agreements
Report on Service Level Agreements
Partner cross-functionally
Ensure seamless end-to-end supply chain operations
Collaborate with stakeholders
Review operational plans
Identify continuous improvement initiatives
Implement continuous improvement initiatives
Enhance service quality
Enhance cost efficiency
Drive operational consistency
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders; External stakeholders; Supply Chain team
Communication Scope
Written communication; Verbal communication
Full Job Description
THE ROLE. This role exists to own and elevate our global logistics network, ensuring we deliver a best-in-class experience for the Gymshark community, wherever they are in the world. Sitting at the heart of our supply chain, this role is key to driving operational excellence at pace — balancing performance, cost, and customer experience as we scale. You’ll play a pivotal role in shaping how we fulfil globally; aligning logistics performance with Gymshark’s bold growth ambitions, while continually challenging the status quo to unlock smarter, faster, and more agile ways of working. From peak trading to day-to-day execution, you’ll ensure our network is built to flex, perform, and deliver — every time. This is an opportunity to make a tangible impact in a high-growth, fast-moving environment, where continuous improvement, strong partnerships, and doing the right thing for the customer are at the core of everything we do. WHAT YOU'LL BE DOING. Deliver fulfilment objectives aligned to strategic priorities and evolving customer needs, ensuring consistent operational excellence Evaluate and monitor 3PL partner performance, proactively collaborating to implement targeted improvement plans Analyse 3PL labour models, cost structures, and service delivery, with a key focus on peak trading performance and scalability Define, track, and report on Service Level Agreements (SLAs) and KPIs, ensuring clear visibility across internal stakeholders Partner cross-functionally with teams such as Inbound Supply Chain and Delivery Solutions to ensure seamless end-to-end supply chain operations Collaborate with internal and external stakeholders to review forecasts and operational plans, driving alignment and efficiency Identify and implement continuous improvement initiatives across distribution centre operations to enhance productivity, service quality, and cost efficiency Drive operational consistency and best practice across the global logistics network WHAT YOU'LL NEED. Essential Skil
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