OperationsManager

Build the Future with Us — EquipmentShare is Hiring an Operations Manager At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We are hiring an Operations Manager for our high-volume Industrial Supplies distribution facility in Milwaukee, WI. This is a leadership role for a disciplined operator who thrives in fast-paced environments, leads through service, and understands that operational excellence exists to support the customer promise. The Operations Manager will help set the operational tempo of the branch while building a culture grounded in customer centricity, servant leadership, safety, and performance. Primary Responsibilities Drive daily excellence across customer service, inside sales, receiving, warehousing, inventory flow, fulfillment, and delivery readiness. Champion a customer-first culture where responsiveness and reliability are non-negotiable. Assist the General Manager in ensuring maximum branch performance through disciplined execution of operational procedures. Establish structured operating rhythms including KPI reviews, labor planning, and continuous improvement initiatives. Respond to inbound leads, generate quotes for customers, and guide customers through the EquipmentShare rental/retail process Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently. Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-to-date about new or additional way