Dwelly
Real Estate
OperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Manager at Dwelly. Skills: Payments operations, Finance operations, Team management, Process improvement. Own day-to-day performance. Ensure teams delivering performance”
What You'll Achieve.
Drive payment processing errors towards zero; Ensure teams consistently delivering performance
Industry & Context.
Root cause analysis; Problem-solving
What They're Looking For.
Must Have
5+ years payments operations, 5+ years finance operations, Direct line management 20-30+ people, Experience fast-growing environments, Manage teams against SLAs, Use dashboards and KPIs, Excel and BI skills, Act as escalation point
Nice to Have
Experience lettings, Experience property management, Experience regulated client-money, Experience fintech operations, Experience payroll, Experience shared services finance, Experience scaling teams high growth, AAT part-qualified, ACCA part-qualified, CIMA part-qualified, AAT qualified, ACCA qualified, CIMA qualified, Exposure RPA, Exposure low-code tools, Exposure scripting
What You'll Do.
Own day-to-day performance
Ensure teams delivering performance
Drive errors towards zero
Implement QA processes
Provide feedback loops
Identify issues early
Root-cause issues effectively
Translate issues into training
Translate issues into process improvements
Build scalable team structure
Act as first escalation point
Partner with Operations Managers
Partner with Heads of Ops
Ensure smooth coordination
Ensure consistent performance
How You'll Work.
Team & Collaboration
Cross-functional coordination; Coordination across verticals; Coordination across agencies
Communication Scope
Stakeholder communication
Full Job Description
About Dwelly Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business. We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations. Position Summary You’ll operationally run our payments team day-to-day. You’ll line-manage several teams of finance admins across our agencies, own SLAs and processing accuracy, run the arrears process, and be the escalation point for anything payments-related. You’ll partner closely with our Head of Payments, who’s focused on building the next generation of payments automations and products. Your job is to make sure the existing operation runs cleanly — so the building can keep happening. This is a hands-on operator role. Your week is dashboards, 1:1s with team leads, calls about edge cases, ensuring SOPs adoption. Key Responsibilities: 1. Team Performance & Delivery Own the day-to-day performance of finance admin teams across agencies, including SLAs, processing accuracy, arrears, and adherence to operational playbooks. Ensure teams are consistently delivering against clear performance standards. 2. Processing Accuracy & Controls Drive payment processing errors towards zero by implementing strong QA processes, exception tracking, and feedback loops. Ensure issues are identified early, root-caused ef
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