DH Pace
OperationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Operations Manager at DH Pace. Skills: process management, cross-functional coordination, vendor/stakeholder management. Assist with employee/job scheduling. Assist with technical/mechanical trouble shooting”
What You'll Achieve.
Ensure existing customer projects are timely scheduled and completed to customer expectations; Ensure the operation realizes an increase in New Construction and Service work revenues; Ensure staff perform the required daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures.; Ensure customer satisfaction; Ensure profitability of work performed; Ensure return on sales that meet or exceed the annual financial budget/forecast; Increase sales revenues; Maximize department capacity while providing a high level of customer service; Achieve financial objectives set forth by senior management team
Industry & Context.
technical/mechanical trouble shooting; problem resolutions; Analytical skills to evaluate operational data; determine cause/effect relationships; ability to isolate key information; discern the impact of process or procedural changes
Willing and available to Train up to three (3) different times during first 90-days in St. Louis, MO., Occasional travel to jobs sites/customers as necessary., Good driving record and valid driver’s license required., Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
What They're Looking For.
Must Have
Minimum three (3) years’ experience managing field and office personnel, sales, projects, budgets and financials, ordering materials, and interfacing with customers and sales staff., Proficient with Windows based programs and ERP/CRM systems., Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes., Possess an ability for technical applications and mechanical systems., Good driving record and valid driver’s license required., Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
Nice to Have
Bachelor’s degree preferred.
What You'll Do.
Assist with employee/job scheduling
Assist with technical/mechanical trouble shooting
Manage day-to-day operations
Ensure staff perform daily tasks
Gain full understanding of operational and sales procedures
Call on customers for sales opportunities
Prepare bids and quotes
Ensure proper pool management
Maximize department capacity
Ensure positive results on Length of Service reporting
Ensure productive SODD and Ageing meetings happen weekly
Improve individual performance of field force
Effectively communicate with customers
Develop and lead monthly safety meetings
Lead department meetings
Lead financial reviews
Achieve financial objectives
How You'll Work.
Team & Collaboration
Work with skilled field installers and service techs; Interfacing with customers and sales staff; Coaching of managers
Communication Scope
Effectively communicate with customers
Process & Methodology
project management, project management
Full Job Description
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. DH Pace Company, Inc. in Bloomington, IL will hire an Operations Manager. Please apply if you have a passion for operations, project management, sales, and customer service, and are effective at fostering and instilling team building strategies. Will directly work with skilled field installers and service techs to ensure existing customer projects are timely scheduled and completed to customer expectations while ensuring the operation realizes an increase in New Construction and Service work revenues for automatic entry doors, manual entry doors, commercial doors, and residential garage doors. Position Overview: Assist with employee/job scheduling and assist with technical/mechanical trouble shooting and problem resolutions. Manage day-to-day operations with a high sense of urgency and fast paced culture and ensure staff perform the required daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures. Gain full understanding of, and expectations for, operational and sales procedures and processes, customer satisfaction, staff management, profitability of work performed, and return on sales that meet or exceed the annual financial budget/forecast. Call on customers for sales opportunities to increase sales revenues and prepare bids and quotes Ensure proper pool management, correct routing efficiencies and daily schedules maximize department capacity while providing a high level of customer service Effectively manage to ensure positive results on all Length of Service reporting and metr
Applying for this Operations Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about DH Pace?
Real rants from real employees. Read before you apply.