Delivery Hero
Internet
OperationsManager
Neural analysis suggests this role is
optimal for mid candidates.
“Operations Manager at Delivery Hero. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, data analysis, strategic decision-making, team leadership. Analysing relevant data to identify trends and build successful implementation strategies for our operations.. Improving and contributing to the upgrading of the delivery time, the efficiency of the couriers and delivery’s costs.”
What You'll Achieve.
achieving best-in-class operations/delivery times; enhancing the experience of our couriers and partners; optimizing overall delivery operations; build successful implementation strategies for our operations; Improving and contributing to the upgrading of the delivery time, the efficiency of the couriers and delivery’s costs; Ensuring operational excellence and stellar customer experience; foster mutual growth; ensure seamless collaboration
Industry & Context.
Problem solver; data-driven decision-making with an analytical approach
What They're Looking For.
Must Have
5+ years total professional experience, Managerial experience, Proven experience of working with external partners to align on strategic initiatives, foster mutual growth, and ensure seamless collaboration, Experience in KPIs tracking and creation and optimization expertise, Problem solver, data-driven decision-making with an analytical approach, Excellent communication skills (B2+ English and local language), A deep understanding of how a delivery business works and a keen business mindset
Nice to Have
preferably in ops/strategy consulting or in an operation/logistic company, SQL and excel are a plus!
What You'll Do.
Analysing relevant data to identify trends and build successful implementation strategies for our operations.
Improving and contributing to the upgrading of the delivery time
the efficiency of the couriers and delivery’s costs.
Closely cooperating with the global operations team and General Manager right-hand in any strategic topic.
Ensuring operational excellence and stellar customer experience
by strategic management of supply chain status.
Assessing strategic opportunities
performance of a wide range of quantitative and qualitative analyses
standardizing and executing processes in all cities
Establishing and maintaining relationships with key stakeholders (couriers and third party logistics)
Develop and mentor team leads
fostering a high-performance culture and growing top talent.
How You'll Work.
Team & Collaboration
Closely cooperating with the global operations team and General Manager; cooperate with a world-class team; working with external partners to align on strategic initiatives, foster mutual growth, and ensure seamless collaboration
Communication Scope
Excellent communication skills (B2+ English and local language)
Process & Methodology
manage the big picture and the smallest details, on top of your deadlines, passionate about organization
Full Job Description
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. YOUR MISSION The way we manage our company is built on the belief that by giving a “WOW!” service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the trendiest places in each city & delivering their products in less than 30 mins. Step up to the ambitious challenge of achieving best-in-class operations/delivery times in some of our most complex cities. Glovo offers an exciting opportunity for a data-focused, analytical professional who obsesses over details and is always looking for how to improve the performance of our couriers and partners (food and grocery). You will have access to unlimited data to facilitate creative decision-making and cooperate with a world-class team that can turn your recommendations for the country’s operations into an efficient reality. This role is for a senior leader within Glovo’s Operations team, dedicated to enhancing the experience of our couriers and partners while optimizing overall delivery operations. THE JOURNEY * Analysing relevant data to identify trends and build successful implementation strategies for our operations. * Improving and contributing to the upgrading of the delivery time, the efficiency of the couriers and delivery’s costs. * Closely cooperating with the global operations team and General Manager right-hand in any strategic topic. * Ensuring operational excellence and stellar customer experience, by strategic management of supply chain status. * Assessing strategic opportunities, performance of a wide range of quantitative and qualitativ
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