Delivery Hero
Logistics
OperationsManager
“Operations Manager at Delivery Hero. Skills: Operations management, Team leadership, Process improvement. Lead Supply Excellence team. Deliver insights”
What You'll Achieve.
Drive operational efficiency at scale; Support rapid growth; Continuously improve service levels; Ensure every initiative is value-generating
Industry & Context.
Root cause analysis; Analytical rigor; Data-driven decision making
What They're Looking For.
Must Have
5+ years experience in Operations, Supply Chain, Strategy Consulting, or equivalent, Track record in leading high-performing teams, Fluency in Italian and English
Nice to Have
Background in industrial engineering, supply chain management and/or strategy consulting, Exposure to high-growth, tech, e-commerce, or marketplace environments, On-demand or logistics exposure
What You'll Do.
Lead Supply Excellence team
Identify opportunities
Optimize operation performance
Own and lead supply operational metrics
Ensure highest level of service quality
Ensure highest level of delivery speed
and empower a high-performing team
Foster a culture of ownership
Foster a culture of data-driven execution
Foster a culture of continuous improvement
Deep-dive into operational data
Surface inefficiencies
Deploy impactful strategies
Design core operational processes
Roll out core operational processes
Optimize core operational processes
Support partner satisfaction
Support profitability
Oversee courier supply health
Ensure courier availability
Ensure courier balance
Ensure courier compliance
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Influence; Motivate others
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