Cordance
OperationsManager
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“Operations Manager at Cordance. Skills: warehouse operations, logistics, inventory management, process improvement, cross-functional collaboration. Oversee day-to-day warehouse operations remotely, including receiving, storage, fulfillment, shipping, and returns. Evaluate and redesign warehouse layouts, workflows, and operational processes to improve efficiency, scalability, and accuracy”
What You'll Achieve.
ensuring efficient inventory flow, fulfillment accuracy, and scalable operational processes; improve efficiency, scalability, and accuracy; ensure timely and cost-effective delivery; support company growth and customer demand; track warehouse and logistics performance
Industry & Context.
analytical, organizational, and problem-solving skills; Identify process bottlenecks
Occasional travel to warehouse or operational sites may be required, Final candidate must be able to pass a background check
What They're Looking For.
Must Have
5+ years of experience in warehouse operations, logistics, supply chain, or fulfillment management, Experience overseeing warehouse operations remotely and managing distributed operational teams or partners, Proven experience redesigning warehouse workflows, layouts, or operational infrastructure, Hands-on experience implementing or optimizing inventory management systems (WMS/IMS/ERP), logistics and transportation management experience, including carrier and freight coordination, Experience managing SKU-level inventory in a fast-paced operational environment, analytical, organizational, and problem-solving skills, Ability to manage multiple operational initiatives simultaneously, Excellent communication and cross-functional collaboration skills
Nice to Have
Experience in a hardware, technology, ecommerce, or distribution environment, Familiarity with warehouse management systems (WMS), ERP platforms, and shipping/logistics software, Experience working with third-party logistics (3PL) providers, Knowledge of warehouse safety standards and operational compliance
What You'll Do.
Oversee day-to-day warehouse operations remotely
Evaluate and redesign warehouse layouts
and operational processes to improve efficiency
Develop and implement operational standards
and KPIs across warehouse functions
Partner with warehouse personnel and third-party vendors to ensure operational consistency and performance
Identify process bottlenecks and lead continuous improvement initiatives
Lead the implementation and optimization of inventory management systems and warehouse operational tools
Maintain accurate SKU-level inventory visibility and reporting across multiple locations or systems
Establish inventory control procedures including cycle counts
and auditing processes
Analyze inventory trends and operational data to improve forecasting
and fulfillment accuracy
Partner cross-functionally to improve inventory planning and operational scalability
carrier relationships
and logistics operations to ensure timely and cost-effective delivery
Oversee inbound and outbound logistics coordination across warehouse and customer delivery operations
Monitor shipping performance
and transportation costs while identifying optimization opportunities
Manage end-to-end RMA processing and hardware warranty operations across deployed customer hardware environments
Serve as a point of coordination for customer service escalations related to hardware fulfillment
and shipping discrepancies
Lead operational improvement projects including warehouse redesigns
inventory system migrations
and logistics process enhancements
Develop scalable operational frameworks to support company growth and customer demand
Collaborate with leadership
and technical teams to align operational priorities
Build reporting dashboards and operational metrics to track warehouse and logistics performance
Lead and support warehouse operations personnel
and cross-functional operational teams
Establish clear operational expectations
and performance standards
Drive a culture of operational excellence
and continuous improvement
Provide training and guidance on inventory systems
and logistics best practices
Coordinate with Implementation teams to confirm hardware delivery schedules
validate successful delivery completion
and ensure customers receive accurate and complete shipments
How You'll Work.
Team & Collaboration
Partner with warehouse personnel and third-party vendors to ensure operational consistency and performance; Partner cross-functionally to improve inventory planning and operational scalability; Collaborate with leadership, finance, customer success, and technical teams to align operational priorities; Lead and support warehouse operations personnel, vendors, and cross-functional operational teams; Coordinate with Implementation teams to confirm hardware delivery schedules, validate successful delivery completion, and ensure customers receive accurate and complete shipments
Communication Scope
Excellent communication and cross-functional collaboration skills
Process & Methodology
Lead operational improvement projects including warehouse redesigns, inventory system migrations, and logistics process enhancements, Develop scalable operational frameworks to support company growth and customer demand, Ability to manage multiple operational initiatives simultaneously
Full Job Description
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. The Operations Manager will lead and optimize warehouse and logistics operations across a distributed environment, ensuring efficient inventory flow, fulfillment accuracy, and scalable operational processes. This role is heavily focused on warehouse operations strategy, logistics coordination, inventory systems implementation, and process improvement. The ideal candidate brings experience overseeing warehouse operations, redesigning warehouse layouts and workflows, implementing inventory management solutions, and managing third-party logistics and shipping operations. This individual will serve as a key operational partner in building scalable infrastructure that supports growth, operational efficiency, and customer satisfaction. Key Responsibilities Warehouse Operations & Optimization Oversee day-to-day warehouse operations remotely, including receiving, storage, fulfillment, shipping, and returns Evaluate and redesign warehouse layouts, workflows, and operational processes to improve efficiency, scalability, and accuracy Develop and implement operational standards, SOPs, and KPIs acro
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