OperationsManager

We Are CheckAlt While the world grows more digital and connected, physical frictions in payments aren’t going anywhere. Since 2004, our expertise in paper check processing has enabled banks, credit unions, and fintechs to offer the same digital, user-friendly experiences to all their customers - regardless of their method of payment. With software and APIs, CheckAlt optimizes processing for financial institutions and businesses nationwide. The Role Are you the leader who keeps operations running like a well-oiled machine? CheckAlt is looking for an Operations Manager to own the heartbeat of our day-to-day processing operations — ensuring accuracy, speed, and quality across high-volume payment and lockbox workflows. This is a hands-on leadership role that bridges frontline execution and strategic oversight, building accountable teams and durable processes that meet client expectations and regulatory standards as we grow. What You’ll Do: Lead Daily Operations Own daily data entry and processing operations to ensure volumes are handled accurately, on time, and in accordance with procedures and controls Oversee workload distribution, capacity planning, and prioritization through direct leadership of Team Leads Monitor workflow, productivity, and service levels; proactively identify risks, delays, or bottlenecks and take corrective action Serve as the primary escalation point for processing issues, quality concerns, or operational disruptions Develop and Manage Team Leads Directly manage, coach, and develop Team Leads, setting clear performance expectations and accountability standards Support Team Leads in providing day-to-day guidance, training, and feedback to processors Conduct regular one-on-ones, performance reviews, and development planning for Team Leads and key contributors Own Quality, Risk college degree or relevant coursework preferred 8+ years of experience in lockbox, payment processing, or operational services environments Demonstrated experience leading p