Amazon
Logistics
OperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Manager at Amazon. Skills: Operations management, Delivery management, Process improvement. Manage an environment concerning delivery of Amazon orders. Manage day-to-day relationships with multiple Delivery Service Providers”
What You'll Achieve.
Exceed productivity goals; Deliver against customer promises; Improve drivers and associates performance; Ensure timely and successful Last Mile delivery
Industry & Context.
Problem-solves for closing gaps; Solve complex problems
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
What They're Looking For.
Must Have
2+ years of Amazon (blue badge/FTE) experience, 3+ years of employee and performance management experience, Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, 3+ years of performance metrics, process improvement or lean techniques experience
Nice to Have
1+ years of performance metrics, process improvement or lean techniques experience, 6+ years of people management, or 6+ years of management experience
What You'll Do.
Manage an environment concerning delivery of Amazon orders
Manage day-to-day relationships with multiple Delivery Service Providers
Drive operational goals and metrics for your Delivery
Communicate the vision to your team
Present operational metrics to senior leadership
Problem-solve for closing gaps between performance and goals
Hire and develop top talent
Create and implement a talent plan for the
Work with key business partners
Lead an operation for +30k packages
Manage On-The-Road execution
Develop strategies to streamline operations
Lead a team of 7 managers and +100
Solve complex problems
Make key decisions and escalations
Foster a culture of safety
Protect service levels
Monitor and improve drivers and associates performance
Assemble the right team
Assign the tracking strategy
Control the operation to ensure timely Last Mile
and operational excellence mechanisms
Set the standard for effective Delivery Station management
How You'll Work.
Team & Collaboration
Cross-functional teams; Delivery Service Providers; Transport & Sortation; DSP Management; Finance; Loss Prevention; IT; HR; ACES; Engineering
Communication Scope
Present operational metrics
Full Job Description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon Operations Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience. We are seeking an Operations Manager to lead one of our Delivery Stations. Key job responsibilities Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis Managing day-to-day relationships with multiple Delivery Service Providers (DSPs) Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team Presenting operational metrics regularly to the senior leadership team Problem-solves for closing gaps between performance and goals Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering A day in the life The Ops Manager, leads an operation for +30k packages. Manages On-The-Road execution encompassing to Delivery Service Partners, and Drivers on route and develops strategies to streamline these operations. Leads a team of 7 managers and +100 Ass
Applying for this Operations Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon?
Real rants from real employees. Read before you apply.