Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, fulfillment ops
OperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Manager at Amazon.com Services LLC. Skills: Process management, Team leadership, Operational efficiency. Lead and develop team. Engage team during shifts”
What You'll Achieve.
Meet business objectives; Meet customer expectations; Deliver customer orders on time; Deliver to right location
Industry & Context.
Data-driven decisions; Analytical problem-solving; Problem solving skills; Analytical skills
Lift up to 49 pounds, Frequently push, Frequently pull, Frequently squat, Frequently bend, Frequently reach, Stand for 12 hours, Walk for 12 hours, Work in loud environment, Work in variable temperatures, Work in variable weather, Climb stairs, Descend stairs, Work flexible schedule, Work flexible shift, Work flexible work area, Work weekends, Work nights, Work holidays
What They're Looking For.
Must Have
3+ years employee management, 3+ years performance management, Bachelor's degree or equivalent, 2+ years Amazon experience
Nice to Have
1+ years performance metrics experience, 1+ years process improvement experience, 1+ years lean techniques experience, Manage 2+ salaried employees, Manage 70+ indirect employees, Experience scoping process improvements, Experience leading process improvements, Experience implementing process improvements, Lean process experience, Kaizen experience, Six Sigma experience, Demonstrated problem solving skills, Demonstrated analytical skills, Excellent customer service skills, Excellent communication skills, Excellent interpersonal skills, Track record meeting goals, Track record exceeding goals, Bachelor's degree in Engineering, Bachelor's degree in Operations, Bachelor's degree in Supply Chain, Bachelor's degree in Logistics, Master's degree in Engineering, Master's degree in Operations, Master's degree in Supply Chain, Master's degree in Logistics, Military experience, Manufacturing experience, Automotive experience, Biotech experience, Electronics experience, Energy experience, Instrumentation experience, Machinery experience, Defense/aerospace experience, Medical experience, Cosmetics experience, Production experience, Distribution experience
What You'll Do.
Lead and develop team
Engage team during shifts
Maintain safety levels
Maintain quality levels
Maintain attendance levels
Maintain performance levels
Provide team with tools
Drive productivity improvements
Drive efficiency improvements
Maintain customer expectations
Ensure customer orders delivered
Lead large-scope projects
Build productivity plans
Execute productivity plans
Determine productivity requirements
Manage customer delivery promises
Collaborate with support teams
Develop plans for business objectives
Adhere to standards of excellence
Communicate effectively
Communicate respectfully
Follow Company policies
Exercise sound judgment
Work respectfully with others
Exhibit trustworthiness
Exhibit professionalism
Safeguard business operations
Safeguard Company reputation
How You'll Work.
Team & Collaboration
Collaborate with support teams; Work cooperatively with employees; Work cooperatively with supervisors; Communicate with employees; Communicate with supervisors; Communicate with staff
Communication Scope
Customer service skills; Communication skills; Interpersonal skills
Process & Methodology
Lead large-scope projects
Full Job Description
Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key Responsibilities and Job Elements: - Support, mentor, and motivate your salaried and hourly workforce - Lead large-scope projects with site and regional impact - Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach - Stand/walk for up to 12 hours during shifts - Work in an environment where the noise level varies and can be loud - Work in an environment that is subject to variable temperatures and
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