Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, fulfillment ops
OperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Manager at Amazon.com Services LLC. Skills: Operations management, Team leadership, Process improvement. Lead and develop team. Engage team during shifts”
What You'll Achieve.
Deliver millions of packages; Deliver smiles to customers; Meet business objectives; Ensure orders delivered on time
Industry & Context.
Analytical problem-solving; Problem solving skills; Analytical skills
Lift up to 49 pounds, Frequently push, pull, squat, bend, reach, Stand/walk 12 hours, Work in loud environment, Work in variable temperatures, Work in variable weather, Climb and descend stairs
What They're Looking For.
Must Have
3+ years employee management, 3+ years performance management, Bachelor's degree or equivalent, 2+ years Amazon experience
Nice to Have
1+ years performance metrics experience, 1+ years process improvement experience, 1+ years lean techniques experience, Experience managing 2+ salaried employees, Experience managing 70+ indirect employees, Experience scoping process improvements, Experience leading process improvements, Experience implementing process improvements, Lean process experience, Kaizen experience, Six Sigma experience, Demonstrated problem solving skills, Demonstrated analytical skills, Excellent customer service skills, Excellent communication skills, Excellent interpersonal skills, Track record meeting performance goals, Track record exceeding performance goals, Bachelor's degree in Engineering, Bachelor's degree in Operations, Bachelor's degree in Supply Chain/Logistics, Master's degree in Engineering, Master's degree in Operations, Master's degree in Supply Chain/Logistics, Experience in manufacturing environments, Experience in automotive environments, Experience in biotech environments, Experience in electronics environments, Experience in energy environments, Experience in instrumentation environments, Experience in machinery environments, Experience in defense/aerospace environments, Experience in medical environments, Experience in cosmetics environments, Experience in production environments, Experience in distribution environments, Experience in military environments
What You'll Do.
Lead and develop team
Engage team during shifts
Maintain safety levels
Maintain quality levels
Maintain attendance levels
Maintain performance levels
Provide team with tools
Drive improvements in productivity
Drive improvements in efficiency
Make data-driven decisions
Perform analytical problem-solving
Maintain customer expectations
Ensure customer orders delivered
Lead large-scope projects
Build productivity plans
Execute productivity plans
Determine productivity requirements
Manage customer delivery promises
Collaborate with support teams
Develop plans for business objectives
How You'll Work.
Team & Collaboration
Cross-functional teams; Support teams; Other Leaders
Communication Scope
Customer service; Communication skills; Interpersonal skills
Process & Methodology
Project management
Full Job Description
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key Responsibilities and Job Elements: - Support, mentor, and motivate your salaried and hourly workforce - Lead large-scope projects with site and regional impact - Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach - Stand/walk for up to 12 hours during shifts - Work in an environment where the noise level varies and can be loud - Work in an environment that is subject to variable temperatures and weather (del
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