OperationsManager

Position Overview: The Operations Manager logistical leader who leads the Lot Operations and Transportation teams. You will develop a high-performing team focused on sale-day execution, ensuring the lot is organized and vehicles move efficiently through the entire lifecycle, from check-in to check-out. This role requires high partnership with the Inspection leader to align physical lot moves with digital workflows. What you’ll be doing: Lead the Operations Team : Logistical Leadership: Act as the at-auction point person for all lot operations and transportation management needs. Sale Day Execution: Direct the scheduling of lane personnel and drivers; verify lane starts and ensure vehicles flow efficiently and safely through auction lanes. Lot Organization: Ensure lot personnel register all incoming vehicles, verify lot reports, and maintain inventory control for lot and operations equipment. Operational Efficiency: Manage assets and business resources to minimize operational expenses while maximizing equipment and personnel utilization. Customer Support: Provide prompt, courteous, and efficient service to all customers, resolving complaints and issues in a friendly manner. (Depending on site size) Lead the Facilities Maintenance, Reconditioning Facilities Maintenance: maintain site standards and facilitate repairs through work orders or site level repair initiatives. Reconditioning: manage site reconditioning in the Body, Mechanic , and Detail shops through effective support car day ready vehicles. Teams Led: All sites: Drivers identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve. Provide training, mentoring, and accountability to direct reports and succession planning through appropriate coaching, leadership development, training, and performance management. Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values. Conscientiously work in ways t