Ryder
logistics
OperationsManagementTrainee(OMT)
Neural analysis suggests this role is
optimal for Entry candidates.
“Operations Management Trainee (OMT) at Ryder. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. support the shop management process. assist in cost savings, customer retention, and metric-based initiatives”
What You'll Achieve.
cost savings; customer retention; metric-based initiatives; customer satisfaction; maximum utilization without compromising lease customers; increased customer satisfaction; optimize running costs and maintenance overhead; ensure customer satisfaction; Technician work planning for efficiency, training, and flexibility
Industry & Context.
issue resolution
Relocation within the business unit at the conclusion of the training program is required, Authorization to Work in Canada
What They're Looking For.
Must Have
Detail oriented with excellent follow-up practices, verbal and written communication skills, Instills commitment to organizational goals, Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Flexibility to operate and self-driven to excel in a fast-paced environment, mechanical skills, Effective interpersonal skills Excellent influencing skills, Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Ability to work independently and as a member of a team, PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Basic understanding of Business Finance, controls and metrics
Nice to Have
1 year or more in customer service with issues resolution experience
What You'll Do.
support the shop management process
assist in cost savings
and metric-based initiatives
work cross functionally across Operations
customer relationship activities by providing quality customer interface
proactive customer management
and customer satisfaction
Coordinate with the rental department to ensure maximum utilization without compromising lease customers
Partner with Sales staff on customer calls for new business and increased customer satisfaction
Manage running costs and maintenance overheads
Ensure policy and processes are followed to optimize running costs and maintenance overhead
coordinating with Maintenance
Sales and Marketing to ensure customer satisfaction
Ensure accurate PM scheduling and follow up
breakdowns and vehicle status oversee Technician work planning for efficiency
Relocation within the business unit at the conclusion of the training program is required
Performs other duties as assigned
How You'll Work.
Team & Collaboration
work cross functionally across Operations, Asset Management, Sales, Quality, and Rental; Partner with Sales staff on customer calls; coordinating with Maintenance, Asset Management, Sales and Marketing; Ability to work independently and as a member of a team; Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Communication Scope
verbal and written communication skills; Effective interpersonal skills; Excellent influencing skills
Full Job Description
_Job Seekers can review the Job Applicant Privacy Policy by clicking[here](http://ryder.com/job-applicant-privacy-policy)._ _**Job Description**_ : **About Ryder** For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions. We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture. **About the Job:** **Type:** Full time, Permanent **Wage:** $55,000 **Shifts:** Monday to Friday with two shift options: 6:00 am to 2:30 PM or 10:00 am to 6:30 pm **Location:** Concord, ON **Why Ryder?** * 10 days of Paid Time Off upon hire * Excellent benefits package after 30 days (Medical, Dental & Vision) * Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP) * Employee discount of 15% on Ryder stock * A safe, friendly and respectful work environment * Recognized by Forbes as one of Canada's Best Employers in 2025 **Summary** The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental. **Essential Functions** * Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction. * Coordinate with the rental department to ensure maximum utilization without compromising lease customers. * Partner
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