Ryder
transportation
OperationsManagementTraineeFleetServices
“Operations Management Trainee - Fleet Services at Ryder. Skills: operations management, fleet maintenance. support the shop management process. assist in cost savings, customer retention, and metric-based initiatives”
What You'll Achieve.
cost savings; customer retention; metric-based initiatives; customer satisfaction; maximum utilization without compromising lease customers; optimize running costs and maintenance overhead; efficiency; flexibility
Industry & Context.
issue resolution
Relocation within the business unit at the conclusion of the training program is required.
What They're Looking For.
Must Have
4-year college degree, PC knowledge/skills to include spreadsheet and word processing software packages, Basic understanding of Business Finance, controls and metrics
Nice to Have
1 year or more in customer service with issues resolution experience
What You'll Do.
support the shop management process
assist in cost savings
and metric-based initiatives
work cross functionally across Operations
and Rental Management
acquire proven industry knowledge
skills and resources to develop operations & fleet maintenance background
provide quality customer interface
proactive customer management
customer satisfaction
coordinate with the rental department to ensure maximum utilization without compromising lease customers
partner with Sales staff on customer calls for new business and increased customer satisfaction
manage running costs and maintenance overheads
ensure policy and processes are followed to optimize running costs and maintenance overhead
coordinate with Maintenance
Sales and Marketing to ensure customer satisfaction
ensure accurate PM scheduling and follow up
breakdowns and vehicle status
oversee Technician work planning for efficiency
How You'll Work.
Team & Collaboration
work cross functionally across Operations, Asset Management, Sales, Quality, and Rental Management; Partner with Sales staff on customer calls; coordinating with Maintenance, Asset Management, Sales and Marketing; Ability to work independently and as a member of a team; Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Communication Scope
verbal and written communication skills
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