Ryder
OperationsManagementTrainee
“Operations Management Trainee at Ryder. Skills: process management, cross-functional coordination, vendor/stakeholder management. Support the shop management process. Assist in cost savings”
What You'll Achieve.
cost savings; customer retention; metric-based initiatives; customer satisfaction; maximum utilization; increased customer satisfaction; optimize running costs; optimize maintenance overheads; Technician work planning for efficiency; Technician training; Technician flexibility
Industry & Context.
Relocation within the business unit at the conclusion of the training program is required.
What They're Looking For.
Must Have
Bachelor's Degree, PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Basic understanding of Business Finance, controls and metrics Beginner, Detail oriented with excellent follow-up practices, verbal and written communication skills, Instills commitment to organizational goals, Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Flexibility to operate and self-driven to excel in a fast-paced environment, mechanical skills, Effective interpersonal skills Excellent influencing skills, Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Ability to work independently and as a member of a team
Nice to Have
1 year or more in customer service with issues resolution experience
What You'll Do.
Support the shop management process
Assist in cost savings
Assist in customer retention
Assist in metric-based initiatives
Work cross functionally across Operations
Responsible for customer relationship activities
Provide quality customer interface
Proactive customer management
Ensure customer satisfaction
Coordinate with the rental department
Ensure maximum utilization
Partner with Sales staff on customer calls
Manage maintenance overheads
Ensure policy and processes are followed
Optimize running costs
Optimize maintenance overheads
Coordinate with Maintenance
Ensure accurate PM scheduling
Follow up on breakdowns
Oversee vehicle status
Oversee Technician work planning for efficiency
Oversee Technician training
Oversee Technician flexibility
Relocation within the business unit
Perform other duties as assigned
How You'll Work.
Team & Collaboration
work cross functionally across Operations, Asset Management, Sales, Quality, and Rental; Partner with Sales staff on customer calls; coordinating with Maintenance, Asset Management, Sales and Marketing; Ability to work independently and as a member of a team
Communication Scope
verbal and written communication skills; Effective interpersonal skills; Excellent influencing skills
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