Operations Management Trainee

OperationsManagementTrainee

$50–60k Braintree, Massachusetts, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Entry candidates.

The Brief

“Operations Management Trainee at Operations Management Trainee. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Support shop management process. Assist in cost savings”

What You'll Achieve.

cost savings; customer retention; metric-based initiatives; maximum utilization; customer satisfaction; optimize running costs; optimize maintenance overheads

Industry & Context.

Problems you'll solve

issue resolution

Eligibility Requirements

Relocation within the business unit at the conclusion of the training program is required.

What They're Looking For.

Must Have

Bachelor's Degree, PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Basic understanding of Business Finance, controls and metrics Beginner

Nice to Have

1 year or more in customer service with issues resolution experience

What You'll Do.

Support shop management process

Assist in cost savings

Assist in customer retention

Assist in metric-based initiatives

Work cross functionally across Operations

Provide quality customer interface

Proactive customer management

Resolve customer issues

Ensure customer satisfaction

Coordinate with rental department

Ensure maximum utilization

Partner with Sales staff

Manage maintenance overheads

Ensure policy and processes are followed

Optimize running costs

Optimize maintenance overheads

Coordinate with Maintenance

Ensure accurate PM scheduling

Follow up on breakdowns

Oversee vehicle status

Oversee Technician work planning

How You'll Work.

Team & Collaboration

Work cross functionally across Operations, Asset Management, Sales, Quality, and Rental; Partner with Sales staff on customer calls; Coordinate with Maintenance, Asset Management, Sales and Marketing; Ability to work as a member of a team

Communication Scope

verbal and written communication skills; Excellent influencing skills

Full Job Description

_Job Seekers can review the Job Applicant Privacy Policy by clicking[here](http://ryder.com/job-applicant-privacy-policy)._ _**Job Description**_ : * ## **Hours - 10:00am - 6:30pm** * ## **Salary - $50,000 - $60,000** * ## **Must have a Bachelors Degree** **Summary** The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental. **Essential Functions** * Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction. * Coordinate with the rental department to ensure maximum utilization without compromising lease customers. * Partner with Sales staff on customer calls for new business and increased customer satisfaction. * Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead. * Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction. * Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility. **Additional Responsibilities** * Relocation within the business unit at the conclusion of the training program is required. * Performs other duties as assigned. **Skills and Abilities** * Detail oriented with excellent follow-up practices, Required. * Strong verbal and written communication skills , Required. * Instills commitment to organizational goals , Required. * Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required. * Flexibility to operate and self-driven to excel in a fast-paced environment , Required. * Strong mechanical skills , Required. * Ef

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