Over The Moon
Retail
OperationsLogisticsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Operations Logistics Manager at Over The Moon. Skills: 3PL & Fulfillment Management, Wholesale Logistics & Vendor Coordination, Reporting & Operational Oversight, Cross-Functional Operations Support. oversee day-to-day logistics operations across wholesale, ecommerce, and 3PL fulfillment. serve as the primary operational lead managing our relationship with our third-party logistics partner”
What You'll Achieve.
ensuring inventory accuracy; timely inbound and outbound shipments; smooth vendor communication; reporting visibility across the business; build scalable logistics processes; operational performance; accurate receiving, packing, fulfillment, and return processing standards; improve fulfillment workflows, inventory accuracy, and operational efficiencies; ensure all wholesale orders are delivered accurately and on time; smooth order lifecycle management; improve visibility across teams; support day-to-day business needs
Industry & Context.
proactively solve problems; issue resolution; Escalate and resolve shipping delays, inventory variances, operational bottlenecks, and fulfillment issues in a timely manner
What They're Looking For.
Must Have
4+ years of experience in logistics, operations, supply chain, wholesale operations, or fulfillment management, Experience managing relationships with 3PLs, warehouses, freight partners, or fulfillment providers, understanding of wholesale shipping processes, routing, inventory management, and fulfillment operations, Highly organized with exceptional attention to detail and follow-through, communication skills with the ability to manage vendor and partner relationships professionally, Comfortable working cross-functionally in a fast-paced startup or ecommerce environment, Advanced proficiency in Excel/Google Sheets and operational reporting
Nice to Have
Experience with platforms such as Shopify, ERP/WMS systems, inventory platforms, or logistics software
What You'll Do.
oversee day-to-day logistics operations across wholesale
serve as the primary operational lead managing our relationship with our third-party logistics partner
ensuring inventory accuracy
timely inbound and outbound shipments
smooth vendor communication
and reporting visibility across the business
help build scalable logistics processes as the business continues to grow
Act as the primary point of contact for Over The Moon’s 3PL partner
overseeing daily communication
and operational performance
Monitor inbound receipts
inventory discrepancies
and shipping timelines
Partner closely with warehouse teams to ensure accurate receiving
and return processing standards
Escalate and resolve shipping delays
operational bottlenecks
and fulfillment issues in a timely manner
Continuously identify opportunities to improve fulfillment workflows
and operational efficiencies
Manage outbound wholesale shipments and coordinate routing
and documentation with wholesale partners and vendors
Communicate directly with vendors regarding shipment readiness
and freight coordination
Oversee shipment tracking and ensure all wholesale orders are delivered accurately and on time
Support purchase order tracking and inventory movement across channels
Partner with internal buying
and finance teams to ensure smooth order lifecycle management
Own and maintain logistics and fulfillment reporting across ecommerce and wholesale operations
Track and report on key operational metrics including fulfillment SLAs
inventory discrepancies
Build and maintain reporting dashboards and operational trackers to improve visibility across teams
Assist with forecasting operational needs and identifying areas for process optimization and scalability
Support reconciliation efforts related to freight
and warehouse operations
Collaborate closely with Customer Experience
and Operations teams to support day-to-day business needs
Assist with operational SOP development and process documentation
Help implement and optimize operational tools and systems across logistics workflows
Support special operational projects and process improvement initiatives as needed
How You'll Work.
Team & Collaboration
Partner closely with warehouse teams; Partner with internal buying, operations, and finance teams; Collaborate closely with Customer Experience, Buying, Finance, and Operations teams
Communication Scope
communication skills with the ability to manage vendor and partner relationships professionally
Full Job Description
Over The Moon is seeking a Logistics Operations Manager to oversee day-to-day logistics operations across wholesale, ecommerce, and 3PL fulfillment. This role will serve as the primary operational lead managing our relationship with our third-party logistics partner, ensuring inventory accuracy, timely inbound and outbound shipments, smooth vendor communication, and strong reporting visibility across the business. The ideal candidate is highly detail-oriented, operationally minded, and comfortable managing multiple moving pieces simultaneously. This person should thrive in a fast-paced environment, proactively solve problems, and help build scalable logistics processes as the business continues to grow. Key Responsibilities 3PL & Fulfillment Management * Act as the primary point of contact for Over The Moon’s 3PL partner, overseeing daily communication, issue resolution, and operational performance * Monitor inbound receipts, outbound fulfillment, inventory discrepancies, ASN tracking, routing compliance, and shipping timelines * Partner closely with warehouse teams to ensure accurate receiving, packing, fulfillment, and return processing standards * Escalate and resolve shipping delays, inventory variances, operational bottlenecks, and fulfillment issues in a timely manner * Continuously identify opportunities to improve fulfillment workflows, inventory accuracy, and operational efficiencies Wholesale Logistics & Vendor Coordination * Manage outbound wholesale shipments and coordinate routing, shipping timelines, and documentation with wholesale partners and vendors * Communicate directly with vendors regarding shipment readiness, routing instructions, carton details, delivery timelines, and freight coordination * Oversee shipment tracking and ensure all wholesale orders are delivered accurately and on time * Support purchase order tracking and inventory movement across channels * Partner with internal buying, operations, and finance teams to ensure smooth order li
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