Eucalyptus
digital health
OperationsLead,Japan
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Lead, Japan at Eucalyptus. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, workforce scaling, quality management, risk management, governance, compliance. build and scale a safe, high-quality, and compliant clinical operation in one of our most important growth markets. lead the development of a scalable operations workforce”
What You'll Achieve.
A scalable and high-performing prescriber network in Japan adherence to quality and safety standards; Clear and effective governance frameworks tailored to Japan; Seamless collaboration between clinical, operational, and commercial teams; Established trust with local regulators, partners, and stakeholders
Industry & Context.
incident and complaint management, including triage, escalation, and resolution
Fluent in Japanese (native level)
What They're Looking For.
Must Have
Fluent in Japanese (native level), comfortable working in English, Experience in operations and/or strategy in a rapidly scaling organisation, Proven ability to build and scale teams or processes in a fast-paced environment, stakeholder management skills, with the ability to work across local and global teams
What You'll Do.
build and scale a safe
and compliant clinical operation in one of our most important growth markets
lead the development of a scalable operations workforce
work closely with global and local teams - including product
and patient support to ensure high-quality
culturally appropriate care delivery
Lead clinical input for new product launches and market expansion in Japan
Shape and continuously improve Japan-specific models of care
Build and scale a reliable
high-quality network in Japan
Partner with hiring teams to design and execute screening
and onboarding processes
Establish systems for rostering
and performance management
Monitor performance through audits
Lead incident and complaint management
Implement continuous quality improvement initiatives to enhance patient outcomes
Develop scalable guardrails and safety protocols
Review and localise clinical content
patient communications
and educational materials
Collaborate closely with partners
and patient support teams
Ensure effective coordination for risk management and escalation pathways
Establish and maintain governance frameworks aligned with Japanese regulations
Develop clear protocols (e. g.
eligibility thresholds
escalation processes)
Support regulatory readiness
and compliance requirements
Work closely with external stakeholders to ensure adherence to local standards of care
Act as the primary escalation point for Japanese prescribers and clinicians
Foster collaboration between remote practitioners and internal teams
and ongoing support to practitioners
How You'll Work.
Team & Collaboration
work closely with global and local teams - including product, pharmacy partners, and patient support; Collaborate closely with partners, operations, and patient support teams; Foster collaboration between remote practitioners and internal teams; collaboration between clinical, operational, and commercial teams
Communication Scope
patient communications
Full Job Description
About Eucalyptus We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care. Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree. Supported over 350k patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS. Tailored our offering to thousand of patients in Germany and Japan About the Role (What You’ll Be Doing) We are seeking an Operations Lead (Japan) to build and scale a safe, high-quality, and compliant clinical operation in one of our most important growth markets. This role will lead the development of a scalable operations workforce. You will work closely with global and local teams - including product, pharmacy partners, and patient support to ensure high-quality, culturally appropriate care delivery. This role requires a balance of hands-on execution and strategic leadership in a fast-paced, high-growth digital health environment. Key Responsibilities Strategy & Market Development (Japan) Lead clinical input for new product launches and market expansion in Japan Shape and continuously improve Japan-specific models of care Workforce Scaling & Management Build and scale a reliable, high-quality network in Japan Partner with hiring teams to design and execute screening, assessment, and onboarding processes Establish systems for ros
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