Tools for Humanity (TFH)
Operations
OperationsLead,Birmingham
“Operations Lead, Birmingham at Tools for Humanity (TFH). Skills: operational performance, site launches, Operator support, issue resolution, process improvement. Lead the day-to-day operational performance of Orb locations in Birmingham. Support site launches and expansion by coordinating installations, ensuring launch readiness, and ramping locations to stable operation”
What You'll Achieve.
ensuring World’s operations run reliably and efficiently on the ground; ensuring every site is fully operational, compliant, and delivering a high-quality user experience; smooth installations; fast issue resolution; consistent operational standards across all locations; sites are launch-ready; Operators are well-supported; operational issues are quickly identified and resolved; impact uptime, reliability, and the overall quality of World’s presence in the market; execution, compliance, and a high-quality user experience; launch readiness; ramping locations to stable operation; driving accountability and consistent operational standards; timely delivery, installation, maintenance, and issue resolution; improving key metrics such as uptime, site readiness, and Operator effectiveness; increase reliability and scalability; monitor performance; prioritize improvements; proactively implement solutions; ensure consistent execution and reduce dependency on reactive support; ensuring priorities are delivered reliably
Industry & Context.
solving problems and troubleshooting issues in real time; identify issues, and prioritize improvements; proactively implement solutions
willingness to travel frequently across the region
What They're Looking For.
Must Have
3–6 years of experience in operations, field operations, installations, or site-based environments, Proven experience working across multiple locations or sites, ensuring consistent execution and performance, Comfortable in hands-on, on-the-ground environments, solving problems and troubleshooting issues in real time, Detail-oriented and reliable, with a focus on operational quality, safety, and compliance, Resourceful and adaptable, able to operate independently in fast-moving and ambiguous environments, Based in or near or in Birmingham with willingness to travel frequently across the region
What You'll Do.
Lead the day-to-day operational performance of Orb locations in Birmingham
Support site launches and expansion by coordinating installations
ensuring launch readiness
and ramping locations to stable operation
and support a network of Operators and site staff
driving accountability and consistent operational standards
Collaborate with Logistics and Central Operations to ensure timely delivery
Drive performance across all locations
improving key metrics such as uptime
and Operator effectiveness
Establish and continuously improve installation
and operational processes to increase reliability and scalability
Use data and field insights to monitor performance
and prioritize improvements
Identify operational risks (e. g. downtime
compliance gaps) and proactively implement solutions
Deliver in-person and remote Operator training to ensure consistent execution and reduce dependency on reactive support
Act as the on-the-ground point of coordination between central teams and local execution
ensuring priorities are delivered reliably
How You'll Work.
Team & Collaboration
Collaborate with Logistics and Central Operations; Act as the bridge between on-the-ground execution and central teams; Work closely with Market Operations, Logistics, and Central Operations
Communication Scope
communication and relationship-building skills, with the ability to work effectively with Operators, store staff, and external partners
Process & Methodology
coordinating installations, ramping locations to stable operation
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