Aig
Insurance
OperationsLead,Australia
Neural analysis suggests this role is
optimal for Mid candidates.
“Operations Lead, Australia at Aig. Skills: process management, cross-functional coordination, vendor/stakeholder management. Manage and monitor policy servicing and underwriting administration tasks. Lead, manage, develop and support team members”
What You'll Achieve.
agreed Service Levels and KPI’s are met; quality standards are maintained; exceed quality standards; reduction of unallocated cash; prevent future unallocated cash; achieve project and operational targets
Industry & Context.
Analytical and problem-solving skills; identifying operational issues; End to end escalation point for all arising policy booking issues or queries; On-going identification or anticipation of issues
What They're Looking For.
Must Have
proven operations experience in either Insurance or Financial Services, Excellent Computer Skills, advanced skills in Microsoft Word and Excel, communication skills, Analytical and problem-solving skills, attention to detail, Ability to work well with others, work autonomously when required, balance numerous tasks, excellent time management skills, Flexible and adaptable team player, Be outcome driven, demonstrate commitment to succeed, achieve project and operational targets, Excellent verbal and written English skills
What You'll Do.
Manage and monitor policy servicing and underwriting administration tasks
develop and support team members
Ensure agreed Service Levels and KPI’s are met
Maintain quality standards
Implement and communicate change in process
Identify operational issues
Oversee onshore and offshore resources
Process business requirements within service levels
Assist in reduction of unallocated cash
Prevent future unallocated cash
Drive change for efficiencies
Complete training for process and system changes
Act as escalation point for policy booking issues
Facilitate meetings with key stakeholders
Provide general feedback
Conduct meetings to determine and implement process changes
Act as key contact for compliance
Remediate identified issues within timeframes
Identify or anticipate issues
Recommend or implement process improvements
Maintain and deliver standardized documentation
Provide key project support
Action report findings
Drive monthly results for cash and receivables
Work across various business projects
Activity and resourcing forecasts
Status reporting for financial highlights
Report progress of programs/projects
Report employee engagement
Report other initiatives
How You'll Work.
Team & Collaboration
work closely with Policy Services Administrators; work closely with Underwriting Associates; work closely with Profit Centres; work closely with key stakeholders within Australia; work closely with the Head of Operations, Pacific; work closely with the teams to action report findings; Work across various business projects; work closely with teams; collaborate with stakeholders
Communication Scope
communication skills; effectively communicated with stakeholders; senior leaders; peers; other staff; Excellent verbal and written English skills
Process & Methodology
Provide key project support, senior stakeholder, subject matter expert, Work across various business projects, Status reporting for financial highlights, progress of established programs / projects
Full Job Description
#LI-JC1 Join us as an Operations Lead to play a highly influential role in protecting our clients and growing our business. **Make your mark in Business Operations** As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG’s Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers’ and AIG’s success. **How you will create an impact** This position is located in Melbourne or Sydney. The Operations Lead, Australia is a central contact and key member of the operations team who is required to work closely with our Policy Services Administrators, Underwriting Associates, Profit Centres, as well as key stakeholders within Australia. This role will work closely with the Head of Operations, Pacific and be responsible for the day-to-day management and monitoring of all tasks undertaken by the teams with regards to policy servicing and underwriting administration. As a senior member of the team they will lead, manage, develop and support team members within policy servicing and underwriting associates. The role will ensure the agreed Service Levels and KPI’s are met, quality standards are maintained and where possible exceed. They will also be a key resource for understanding, implementing and communicating change in process relating to technological changes as well as contributing to the implementation of continuous improvement initiatives by identifying operational issues. Key accountabilities will include but not limited to: * Overseeing onshore and offshore resources to process business requirements within the required service levels * Assist in the reduction of unallocated cash and work towards preventing future unallocated cash * Drive change that leads to efficiencies, ensurin
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