Veterinary Emergency Group (VEG)
veterinary medicine
OperationsLead
“Operations Lead at Veterinary Emergency Group (VEG). Skills: customer experience, triage, day-to-day operations, hospital maintenance, team empowerment, inventory management. Drive VEG's customer-focused experience and triage. participating in rounds”
What You'll Achieve.
delivering an exceptional customer experience; ensuring that every part of VEG triage is both smooth and seamless; creating a welcoming environment; maintaining all aspects of the hospital; making a real difference in the lives of pets and their families; achieving long-term, impactful results
Industry & Context.
Ability to stand for prolonged hours, kneel, and work on the floor, ability to lift up to 25 kg on own and able to support up to 40 kg with assistance, willing to work in a noisy environment with or unpleasant odors, Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs, Work well in a fast-paced environment with people from all backgrounds and different personality types
What They're Looking For.
Must Have
1-2+ years of supervisory experience
Nice to Have
Prior experience with animals in a veterinary environment a major plus, Knowledge of Infinity/ImproMed is a plus
What You'll Do.
Drive VEG's customer-focused experience and triage
participating in rounds
actively working with your team to ensure the experience we're known for happens with each customer
General hospital maintenance
keeping the reception desk tidy and refreshment center fully stocked
General customer assistance and support
handling phone inquiries and call transfers
ensuring customers and their pets are greeted promptly upon arrival
Ensure that customer/patient information is entered accurately in company software
payments are processed correctly
Facilitate cash drawer reconciliation
oversee EOD processes
Confirm the front desk is covered and maintained at all times
Train and monitor new hires in daily front desk processes and operations
Oversee inventory counts and audits
Maintain spend within budget set by the hospital manager
Develop and maintain contacts for vendors
maintain log of all invoices
Drive upkeep and organization of stock areas
ensuring they meet OSHA guidelines
Spearhead communication regarding inventory with the team
training on inventory management
How You'll Work.
Team & Collaboration
actively working with your team; empowering your team; supporting your colleagues; sharing credit with others; lifting up your team’s accomplishments; communication regarding inventory with the team
Communication Scope
handling phone inquiries and call transfers
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