BlaBlaCar
BlaBlaCar Daily
OperationsIntern
Neural analysis suggests this role is
optimal for Entry candidates.
“Operations Intern at BlaBlaCar. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. streamline and harmonize processes across our B2B and B2G business units. support our clients in the implementation of our solution”
What You'll Achieve.
ensure the growth of carpooling journeys; maintain the sustainability of BlaBlaCar Daily as a transport solution
Industry & Context.
help streamline and harmonize processes; support our clients in the implementation of our solution; Listen to client needs and help them interpret operational reports; suggesting improvements
What They're Looking For.
Must Have
Internship agreement from your school or university
Nice to Have
Previous experience with Salesforce
What You'll Do.
streamline and harmonize processes across our B2B and B2G business units
support our clients in the implementation of our solution
ensure the growth of carpooling journeys
maintain the sustainability of BlaBlaCar Daily as a transport solution
Manage customer relations by addressing around 100 emails monthly regarding non-contractual subjects
Ensure consistency in service levels between B2B and B2G business units
Listen to client needs and help them interpret operational reports
Maintain the database within Salesforce
Redirect clients to the relevant local authority territory pages
Identify and inform the B2B Sales team of potential business opportunities
Manage the launch process for new clients
including sending communication kits and necessary elements
Handle access management
including cutting access and sending notification emails when licenses expire
Provide assistance to the Ops team during peak periods
including preparation in COPIL meetings
Participate in the development of our AI tool by suggesting improvements and maintaining the knowledge base
Audit and clean up Drive folders and Salesforce records (ensuring communication kits and contacts are up to date)
Regular updates of the operational "Boîte à outils."
How You'll Work.
Team & Collaboration
working under the direction of Thibault Gesland (Director of Synergie); part of a collaborative environment focused on operational excellence; collaborative, fast-growing, and innovative environment; Provide assistance to the Ops team during peak periods, including preparation in COPIL meetings
Communication Scope
Excellent level of French and full working proficiency in English
Process & Methodology
Manage the launch process for new clients
Full Job Description
## Description About BlaBlaCar BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely. About BlaBlaCar Daily We’re looking for people to join our journey on BlaBlaCar Daily. We are an independent business unit growing fast following the acquisition of Klaxit in March 2023. We are about 100 people working together to build the best commute carpooling solution. We are actively developing and testing the product in France, Belgium and Switzerland with thousands of daily carpoolers. Your Mission We are looking for an Operations Intern to join our team to help streamline and harmonize processes across our B2B and B2G business units. Your mission is to support our clients in the implementation of our solution, ensure the growth of carpooling journeys, and maintain the sustainability of BlaBlaCar Daily as a transport solution. You will be reporting to Marie Vanhille (Operations Manager) and working under the direction of Thibault Gesland (Director of Synergie). You will be part of a collaborative environment focused on operational excellence. Your Responsibilities B2B Support Manage customer relations by addressing around 100 emails monthly regarding non-contractual subjects Ensure consistency in service levels between B2B and B2G business units. Listen to client needs and help them interpret operational reports. Salesforce & Territory Management Maintain the database within Salesforce. Redirect clients to the relevant local authority territory pages. Identify and inform the B2B Sales team of potential business opportunities. Operational Lifecycle & Support Manage the launch process for new clients, including sending communication kits and necessary elements. Handle access management, including cutting access and sending notification emails when licenses expire. Pro
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