OperationsExpert

### **Job Description** ## Overview The Operations Expert is responsible for overseeing the commercial and operational phases of the metro system during the Operations & Maintenance (O&M) period, ensuring that all contractor activities meet contractual requirements and service standards. This role focuses on delivering safe, efficient, and high-quality passenger services, while conducting regular inspections of stations and depots. The Operations Expert also plays a critical role in supporting Operations Managers in day-to-day operations and responding to incidents, accidents, and emergencies on a 24/7 basis, ensuring operational continuity and adherence to best practices. ## Your role * Oversee O&M Contractors’ operational activities to ensure compliance with contractual requirements * Monitor commercial and service delivery performance across metro operations * Conduct regular inspections of stations, depots, and operational facilities * Ensure delivery of safe, efficient, and high-quality passenger services * Verify adherence to operational standards, procedures, and best practices * Support Operations Managers in daily operational activities and decision-making * Respond to incidents, accidents, and emergencies in a timely and effective manner * Provide 24/7 operational support during critical events and disruptions * Coordinate with contractors and internal teams to resolve operational issues * Ensure compliance with safety standards and regulatory requirements * Monitor service reliability and implement improvements where required * Maintain documentation and reporting of inspections, incidents, and operational performance ## About you * Bachelor’s degree in operations management, Engineering, or related field * Minimum 5 years of technical and managerial experience in operations * Experience in metro, railway, or transportation systems * Strong understanding of O&M activities and service delivery standards * Experience in station and depot operations and insp