FSC
Non-profit
OperationsExperienceManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Operations Experience Manager at FSC. Skills: Operations Experience, User-Centered Design, Change Management, Cross-functional Collaboration, Process Improvement. Act as the bridge between end users and process, project, and technical teams. Engage with staff to understand how processes and systems are used in daily work. Identify gaps between designed processes/systems and real-world application. Translate user insights into clear, actionable recommendations. Collaborate with process and projec”
What You'll Achieve.
Help shape a sustainable future.
Industry & Context.
identify gaps; translate user needs into practical solutions; continuous improvement
CV in English. Please do not send any photos of yourself. Applications will be reviewed on a rolling basis. By applying for this position you automatically accept our Data Protection Information on processing your personal data.
What They're Looking For.
Must Have
5–7 years’ experience in operational improvement, service design, or similar roles. focus on end‑user / employee experience and usability. Proven experience driving adoption in change or transformation initiatives. Ability to translate user needs into practical solutions with cross-functional teams. Experience working in complex, international, or matrixed organizations. Exposure to fast-growing or transforming environments. Proficiency in MS Office and familiarity with process mapping, collaboration, and data tools (ClickUp is a plus).
Nice to Have
Knowledge of UX, service design, or human-centered design methodologies is a plus.
What You'll Do.
Act as the bridge between end users and process, project, and technical teams.
Engage with staff to understand how processes and systems are used in daily work.
Identify gaps between designed processes/systems and real-world application.
Translate user insights into clear, actionable recommendations.
Collaborate with process and project managers across all stages of initiatives.
Embed a structured end‑user perspective into process and system design.
Support prioritization of improvements based on user needs and business impact.
Drive adoption by supporting rollout and understanding usability challenges.
Generate insights (qualitative and quantitative) to inform continuous improvement.
Facilitate alignment and shared understanding across stakeholders.
How You'll Work.
Team & Collaboration
Collaborate with process and project managers across all stages of initiatives. Facilitate alignment and shared understanding across stakeholders.
Communication Scope
translation of user insights; stakeholder engagement
Process & Methodology
process and project teams, collaboration with process and project managers, prioritization of improvements
Full Job Description
The Scope We are looking for an engaged Operations Experience Manager who brings solid expertise and a passion for FSC’s mission, to work with us in a multinational environment. This role plays a critical part in ensuring that operational solutions are practical, user-friendly, and effectively adopted across the organization. You will bring an end‑user perspective into the design, implementation, and refinement of processes and tools—helping ensure they work seamlessly in real-world contexts. If you are passionate about improving how organizations work, thrive on connecting people, processes, and technology, and bring a strong user-centered mindset, we would love to hear from you. Main Roles & Responsibilities Act as the bridge between end users and process, project, and technical teams. Engage with staff to understand how processes and systems are used in daily work. Identify gaps between designed processes/systems and real-world application. Translate user insights into clear, actionable recommendations. Collaborate with process and project managers across all stages of initiatives. Embed a structured end‑user perspective into process and system design. Support prioritization of improvements based on user needs and business impact. Drive adoption by supporting rollout and understanding usability challenges. Generate insights (qualitative and quantitative) to inform continuous improvement. Facilitate alignment and shared understanding across stakeholders. Your profile 5–7 years’ experience in operational improvement, service design, or similar roles. Strong focus on end‑user / employee experience and usability. Proven experience driving adoption in change or transformation initiatives. Ability to translate user needs into practical solutions with cross-functional teams. Experience working in complex, international, or matrixed organizations. Exposure to fast-growing or transforming environments. Knowledge of UX, service design, or human-centered design methodologie
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