Evelyn Partners
Financial Services
OperationsExecutive-Scripts
Neural analysis suggests this role is
optimal for mid candidates.
“Operations Executive - Scripts at Evelyn Partners. Skills: Operational support, Third party liaison, Client policy information. Ensure operational deliverables actioned on time. Meet SLAs”
What You'll Achieve.
Deliver third party client policy information accurately; Deliver within SLAs
Industry & Context.
Identifying remedial actions; Correcting remedial actions
What They're Looking For.
Must Have
Previous experience responding to queries, Excellent organisation and prioritisation, Ability to work independently and within a team, Proficient IT skills in core Microsoft Office systems, Excellent verbal and written communication skills, An eye for detail, A professional telephone manner
Nice to Have
Operational experience within financial services industry, Financial services product knowledge, Desire for further development, Undertake relevant examinations, Excellent standard of education to include Maths and English, Relevant professional qualifications
What You'll Do.
Ensure operational deliverables actioned on time
Meet agreed quality standards
Meet regulatory requirements
Meet company requirements
Provide excellent telephone-based service
Develop and maintain effective relationships
Contact product providers
Liaise with third parties
Obtain accurate policy information
Complete script templates
Complete project related activities
Complete general tasks
Assess client file documents
Identify remedial actions
Correct remedial actions
How You'll Work.
Team & Collaboration
Relationships with colleagues; Relationships with clients; Relationships with third parties
Communication Scope
Verbal communication; Written communication
Full Job Description
Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals. What will you be doing? We’re seeking a talented individual to join our team in Leeds, which is responsible for providing a first-class support function to the financial planning teams nationwide by way of delivering third party client policy information in an agreed format, both accurately and within SLAs. We offer hybrid working, a positive working environment you can thrive in and opportunities to further develop your career. As Operations Executive - Scripts, your responsibilities will include among others: * Ensure all Operational deliverables are actioned on time in accordance with SLAs, agreed quality standards, regulatory and company requirements * Provide an excellent telephone-based service while developing and maintaining effective relationships with colleagues, clients and third parties * Contact and liaise with relevant product providers/third parties to obtain accurate policy information for report scripts and valuations * Accurate completion of script templates and Xplan updates * Complete project related activities or general tasks as instructed by the Manager or Head of Operations, Leeds and follow through to completion, dealing with any queries that arise from these activities * Assess client file documents in accordance with compliance requirements, identifying and correcting remedial actions as required ## Qualifications To be successful
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