Equus Workforce Solutions
Management Consulting
OperationsExcellenceManager
“Operations Excellence Manager at Equus Workforce Solutions. Skills: Process management, Continuous improvement, Stakeholder management, Operational metrics. Serve as advisor on operational strategy. Champion initiatives to enhance efficiency”
What You'll Achieve.
Enhance operational efficiency; Reduce costs; Improve service quality; Drive sustainable improvements; Monitor operational health; Support decision-making; Improve service delivery; Improve customer experience; Ensure operational integrity; Ensure compliance; Align improvement efforts with business goals; Support organizational transformation; Support adoption of new processes; Build internal capability
Industry & Context.
Diagnose issues; Support decision-making
Driving position, Must have driver's license, Must have automobile insurance
What They're Looking For.
Must Have
Lean Six Sigma (Green Belt or Black Belt), Proven experience in leading operational improvement initiatives in a contact center or service environment, Proven experience of Quality Management Systems knowledge or certification for compliance and quality oversight, Proven experience in using data and performance metrics to identify issues and support decision-making, Proficiency with one or more business intelligence platforms (e.g. Power BI), Proven skills in managing, coaching, mentoring and developing others, Proven skills in teamwork, quality improvement and organizational change management, Proven time management skills, Proficiency in utilizing a wide range of software applications, such as Microsoft Office Suite (Word, Excel, PowerPoint), data management systems, customer relationship management tools, and other relevant software, Demonstrated ability to work independently and as part of a team, High level of integrity and commitment to customer satisfaction, Driver's license in good standing, Proof of valid automobile insurance
Nice to Have
Lean Six Sigma (Black Belt)
What You'll Do.
Serve as advisor on operational strategy
Champion initiatives to enhance efficiency
Lead design of customer-centric processes
Identify continuous improvement initiatives
Embed Lean Six Sigma methodologies
Lead development of performance dashboards and KPIs
Use data analytics to identify trends
Ensure adherence to regulatory requirements
Oversee Quality Management Systems
Oversee quality audits and reviews
Produce high-quality reports and presentations
Lead cross-functional project teams
Build relationships with operational leaders
Drive change management efforts
Foster a high-performance culture
Coach teams on operational excellence principles
Oversee training program design and delivery
How You'll Work.
Team & Collaboration
Cross-functional project teams; Operational leaders; Work with product team
Communication Scope
Presentations for senior stakeholders
Process & Methodology
Project management
Applying for this Operations Excellence Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Equus Workforce Solutions?
Real rants from real employees. Read before you apply.