OperationsEngineer-NewGrad

# Site Reliability Engineer **Who we are.** Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. This team is responsible for managing email systems for various brands which cater to about 7 million mailboxes in total. These systems deliver over 25 million mails a day. As a Site Reliability Engineer, you will work with a team of highly technical Site Reliability Engineers, Software engineers, System Administrators, Product Managers, and business leads to engineer great products, deliver five 9’s uptime, build reliable systems, tools &, automate processes. You will become an expert detective, diving into complex escalations involving technical challenges, engineering problems, customer connects, and platform growth concerns. ## What you'll do & how you'll make your mark * Be responsible for downtime and maintain the product SLA. * Participate in weekly oncall rotation, solving escalated tickets, resolving outages, and debugging production issues. * Provide great customer service by responding to escalations and building self-serving tools/methods for customers and support teams. * Work closely with various stakeholders like Engineering, Monitoring and Operations teams, NetOps &, business development teams. * Strict adherence to automating routine tasks by scripting. * Learning and continuous improvement - Devote time for learning innovative technology and practices. ## Basic Skill