Rockstar
Healthcare and Benefits
OperationsEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Operations Engineer at Rockstar. Skills: Automation, Process documentation, Stakeholder partnership. Own cross-functional automation projects. Partner with stakeholders”
What You'll Achieve.
Reduce manual work; Improve accuracy; Increase productivity; Eliminate manual processes; Reduce manual effort; Reduce errors; Increase scalability
Industry & Context.
Problem-solving; Solution-driven mindset; Translate ambiguity
What They're Looking For.
Must Have
4-5 years experience in automation, 4-5 years experience in scripting-heavy operations, 4-5 years experience in process improvement, 4-5 years experience in data engineering-adjacent work, Strong Python skills, Strong SQL skills, Experience writing clean code, Experience writing maintainable code, Experience working with APIs, Experience handling errors, Experience handling edge cases, Experience automating multi-step workflows, Experience integrating systems, Experience moving data between systems, Experience working with non-technical stakeholders, Experience documenting processes, Experience designing solutions, Experience with insurance data, Experience with healthcare data, Experience with benefits data, Experience with claims data, Experience with commissions data, Experience with billing data, Experience with eligibility data, Experience with carrier files, Experience with CRM data, Experience with member data, Experience with agent data, Experience translating business questions, Experience translating pain points, Experience with clear requirements, Experience with technical deliverables, Ability to own projects independently, Ability to keep stakeholders aligned, Strong communication skills, Excellent problem-solving skills, Proactive mindset, Solution-driven mindset, Ability to thrive in fast-paced environment, Ability to thrive in high-growth environment, Ability to manage multiple priorities
Nice to Have
Hands-on experience building with AI tools, Experience using Claude for automations, Experience using ChatGPT for automations, Experience building LLM-powered workflows, Experience building LLM-powered agents, Experience building LLM-powered automations, Experience with workflow automation tooling, Experience with orchestration tooling, Experience with RPA platforms, Familiarity with version control, Familiarity with testing, Familiarity with code review, Hands-on experience with BigQuery, Experience with other databases, SQL to read from source systems, SQL to write to source systems, Experience with Fivetran, Experience with ELT tooling, Experience with ETL tooling, Familiarity with data governance, Familiarity with data privacy, Familiarity with data compliance, Familiarity with regulated data environments, Comfort working with imperfect data, Experience creating clarity from ambiguity, Familiarity with BI tools
What You'll Do.
Own cross-functional automation projects
Partner with stakeholders
Deliver durable solutions
Understand existing processes
Document current-state workflows
Identify where time is lost
Identify where errors are introduced
Quantify cost of status quo
Design elegant automation solutions
Translate processes into designs
Identify automation opportunities
Choose automation approach
Account for edge cases
Account for failure modes
Develop AI-powered workflows
Use AI tools to build
Design automations with AI
Build automations with AI
Handle AI errors gracefully
Translate business ambiguity
Lead stakeholder discovery
Convert complaints into deliverables
Track throughput gained
Prioritize opportunities
Troubleshoot automations
Fix broken automations
Raise bar for Data team
Contribute to coding standards
Contribute to documentation
Contribute to testing practices
Contribute to reusable building blocks
Free team from manual requests
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Operations; Member Care; Finance; Product; Engineering; Leadership; Data team
Communication Scope
Technical communication; Non-technical communication
Process & Methodology
Project ownership, Stakeholder alignment
Full Job Description
Rockstar is recruiting for a fast-growing company that is a leader in the healthcare and benefits space, helping members navigate complex claims, billing, and eligibility with ease. They are a mission-driven organization that values **operational excellence, data-driven decision-making, and eliminating inefficiencies through automation**. This role is a key part of their Data team, focused on building reliable, scalable solutions that reduce manual work and improve accuracy across the organization. ### Summary The client is seeking an **Operations Engineer** to join their Data team as a strong mid-level individual contributor. This role is built for someone who can own ambiguous business problems, partner directly with cross-functional stakeholders, and turn tedious, error-prone, time-consuming manual work into **elegant, reliable automations**. Rather than building models, dashboards, and metrics, the successful candidate will spend their time deeply understanding how work actually gets done across the organization, documenting those processes, and designing and building solutions that meaningfully increase productivity. They will work primarily in **SQL, Python** and across **APIs, scripting, and workflow automation tooling** , and they will lean heavily on **Claude and other AI tools** — not just to move faster, but as core building blocks for the automations they ship. This role is **not a people-management role**. It is a hands-on IC role for someone who wants to find the most painful manual processes at the client and make them disappear. ### Essential Duties And Responsibilities * **Own cross-functional automation projects.** Partner with Operations, Member Care, Finance, Product, Engineering and leadership to understand painful manual processes, define requirements, and deliver durable solutions that eliminate or dramatically reduce that work. * **Deeply understand and document existing processes.** Sit with stakeholders, map current-state workflows step by
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