Kyndryl
IT Services
OperationsEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Operations Engineer at Kyndryl. Skills: IT Operations, CI/CD, Cloud Platforms, Automation. Resolve complex production incidents. Perform Root Cause Analysis (RCA)”
What You'll Achieve.
See the immediate value of your work; Deliver value to our customers faster; Ensuring the success of our products; Improve system reliability; Improve system availability; Improve system performance
Industry & Context.
Solving complex problems; Analytical; Impact analysis; Problem-solving abilities; Problem-solving skills
On-call responsibilities
What They're Looking For.
Must Have
1 to 2 years of experience as Operatios Engineer with hands on IT Operations, Familiarity with Banking operations like accounts, payments, cards, digital channels etc., Understanding of customer journeys and process flows across banking services, Familiarity with software development lifecycle and testing practices, Basic knowledge of application support, incident/problem management, and process improvement, Exposure to data analysis and documentation practices, analytical, impact analysis and problem-solving abilities, Collaborative team player with effective communication skills, Detail-oriented with focus on quality execution, sense of ownership and accountability, Expertise in scripting and automation (Python, Shell, PowerShell), knowledge in Azure /AWS Cloud Platforms, Hands-on with CI/CD pipelines (Jenkins, Git, XL Deploy & Release), Experience with middleware and integration patterns (MQ, APIs, batch systems), Knowledge of observability tools (Splunk, Grafana, Dynatrace, ELK Stack ), Exposure to container platforms (OpenShift / Kubernetes), grounding in ITIL processes (Incident, Problem, Change), Srong skills on IAC Tools (Ansible/Terraform), Linux/Unix and Windows administration, Exposure to Batch Job Monitoring ( Tivoli work scheduler / Batch scheduling Tools), Perform incident management, root cause analysis (RCA), and issue resolution, Collaborate with development, QA, and infrastructure teams, Ensure system reliability, availability, and performance, Maintain documentation, dashboards, and monitoring alerts
Nice to Have
Banking / BFSi preferred
What You'll Do.
Resolve complex production incidents
Perform Root Cause Analysis (RCA)
Implement preventive actions
Provide L2/L3 support
Drive automation of operational tasks
Coordinate releases and deployments
Improve system resilience
Produce knowledge articles
Produce operational runbooks
Mentor junior engineers
Monitor application health
Monitor infrastructure health
Support Production Operations
Support deployment and automation
Implement identified components
Document implemented components
Unit-test implemented components
Architect the solution
Provide work estimates
Guide functional objectives
How You'll Work.
Team & Collaboration
Collaborate with development teams; Collaborate with infrastructure teams; Collaborate with security teams; Collaborate with QA teams; Work across Infrastructure + Applications + Devops teams; Work with others
Communication Scope
Effective communication skills
Process & Methodology
Provide work estimates
Full Job Description
**Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. Key Responsibilities * Own and resolve complex production incidents, performing deep Root Cause Analysis (RCA) and implementing preventive actions * Provide L2/L3 support for mission-critical banking platforms (Core Banking, Treasury, Payments) * Lead incident triage and resolution for high-severity events, including on-call responsibilities * Drive automation of operational tasks to reduce manual effort and recurring incidents * Coordinate releases, deployments, and environment readiness using CI/CD tooling (Jenkins, Git, XL Release ) * Collaborate with development, infrastructure, and security teams to improve system resilience and reliability * Produce RCA reports, knowledge articles, and operational runbooks aligned with audit and compliance requirements * Mentor ju
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