OpenAI
User Operations
OperationsEnablementProgramManager,UserSafety&RiskOperations
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Enablement Program Manager, User Safety & Risk Operations at OpenAI. Skills: Operational enablement, Program management, Risk operations. Own capacity planning. Define human review strategy”
What You'll Achieve.
Improve operational visibility; Enable faster launches; Enable reliable launches; Ensure human review is efficient; Ensure human review is scalable; Align review with risk goals; Align review with quality goals
Industry & Context.
Data-driven decisions
What They're Looking For.
Must Have
5+ years of experience managing vendor performance, Experience building operational systems, Experience building governance mechanisms
Nice to Have
AI-native approach, Systems-oriented approach
What You'll Do.
Own capacity planning
Define human review strategy
Drive launch readiness
Improve SLA performance
Improve operational efficiency
Own operational governance
Manage BPO performance
Oversee BPO escalations
Plan structured remediation
Partner to scale operations
Partner to improve execution
Identify automation opportunities
Operationalize automation
Build repeatable operating mechanisms
Create feedback loops
Develop decision frameworks
Build operational reporting
Build decision-making frameworks
How You'll Work.
Team & Collaboration
Cross-functional teams; Global Safety Response; Safety vertical leads; BPO Management; Strategy/Systems teams
Process & Methodology
Program management
Full Job Description
ABOUT THE TEAM At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are safe, compliant, and trusted by a diverse, global user base. We support users across ChatGPT, our API, enterprise offerings, and developer tools handling sensitive inbound cases, building detection and enforcement systems, and scaling operational processes to meet the demands of a fast-moving, high-stakes environment. ABOUT THE ROLE We are looking for an Operations Enablement Program Manager to build and scale the foundational operational systems that power USRO’s human review and safety workflows. This is the first dedicated operational enablement role within USRO and will help define the operating mechanisms, governance models, and planning systems that enable Trust & Safety operations to scale effectively over time. This role sits at the center of vendor performance, capacity planning, launch readiness, and workflow enablement, ensuring our operations are not only effective today but designed to scale with increasing volume, complexity, and automation. You will partner closely with Global Safety Response, safety vertical leads, BPO partners, and Strategy/Systems teams to translate evolving safety needs into structured, repeatable operating mechanisms. This includes defining how work is staffed, how workflows are launched and supported, how vendor performance is managed, and how automation is integrated into day-to-day operations. This is a high-impact role for someone who can operate across strategy and execution—bringing clarity to ambiguous problems, building durable systems, and reducing fragmented operational work across the organization. Success in this role means impr
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