Jll
OperationsDutyManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Duty Manager at Jll. Skills: Operations Management, Facilities Management, Stakeholder Management, Compliance. Ensure periodic reporting to Centre Management team. Support and facilitate Victoria Place Customer Services policies”
What You'll Achieve.
Maintain potential of Shopping Centre; Ensure asset performance; Deliver H&S compliance; Deliver service partner management; Ensure optimum effectiveness of emergency plan; Achieve required KPI standards
Industry & Context.
Service efficiency review
Weekend work (Saturday, Sunday, Monday)
What They're Looking For.
Must Have
Operational and FM administrative bias in a retail environment, Ensure close liaison between all internal and external stakeholders, Provide essential compliance and operational support, Take ownership of specific projects, Coordinate and implement effective operational procedures, Ensure close cooperation and coordination with Victoria Railway Station teams and BTP, Supervising on-site operational management, Monitoring service partners, Retail partner liaison, Liaison with internal & external stakeholders, Liaison with the client, Liaison with other support services partners, Ensure all periodic reporting to Centre Management team, Update JLL property management systems, Produce reports, memos, emails and other communications, Ensure all external & internal compliance and management reports are updated and maintained, Ensure H&S compliance records/processes are administered correctly and within time frames, Oversee operational and facilities management for the Shopping Centre during weekend period, Review opportunities for service efficiency, Liaise with JLL’s wider helpdesk and IFM team, Develop and ensure compliance with the Shopping Centre emergency planning and business continuity plan, Review and update emergency planning and business continuity plan, Assist in managing the Shopping Centre scenario-based training, Ensure compliance with the managing agent’s Working Practices Manual, Oversee Service Partners complete all accident and incident reporting, Inspect front of house (FoH) and back of house (BoH) areas, Provide essential input into JLL and Centre reports, Assist in monitoring marketing or commercialisation activity, Undertake regular liaison with Retail Partners, Ensure compliance with H&S and Environmental statutory procedures, Ensure compliance with managing agent’s best practice procedures and systems, Supervisory oversight of contracted service teams, Willingness and ability to learn on the job, Keen to undertake training and career development, Undertake mandatory training and other essential E-learning
What You'll Do.
Ensure periodic reporting to Centre Management team
Support and facilitate Victoria Place Customer Services policies
Update JLL PM property management systems
emails and other communications
Ensure compliance and management reports are updated and
Administer H&S compliance records/processes
Oversee operational and facilities management
Review opportunities for service efficiency
Liaise with JLL’s wider helpdesk and IFM team
Develop Shopping Centre emergency planning
Ensure compliance with emergency planning
Update emergency planning
Ensure optimum effectiveness of emergency planning
Assist managing Shopping Centre scenario-based training
Improve Emergency Preparedness
Ensure compliance with Working Practices Manual
Oversee Service Partners complete accident and incident reporting
Motivate Service Partners to achieve KPI standards
Inspect front of house areas
Inspect back of house areas
Provide input into JLL and Centre reports
Monitor marketing activity
Monitor commercialisation activity
Liaise with Retail Partners
Comply with H&S statutory procedures
Comply with Environmental statutory procedures
Comply with managing agent’s best practice procedures
Comply with managing agent’s best practice systems
Oversee Service Teams
Undertake career development
Undertake mandatory training
Undertake essential E-learning
How You'll Work.
Team & Collaboration
Liaison between internal stakeholders; Liaison between external stakeholders; Cooperation with Victoria Railway Station teams; Coordination with Victoria Railway Station teams; Cooperation with BTP; Coordination with BTP; Liaison with JLL’s wider helpdesk; Liaison with IFM team; Liaison with Retail Partners; Liaison with service partners
Communication Scope
Periodic reporting; Professional manner; Produce reports; Produce memos; Produce emails; Other communications
Process & Methodology
Project ownership
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Operations Duty Manager –** Weekends (Saturday, Sunday and Monday) **Department:** Jones Lang Lasalle Resources (JLLR) **Site :** Victoria Place Shopping Centre, London SW1W 9SJ **Purpose of the role** The role of Operations Duty Manager is a new role and will be pivotal to the success of the Centre Management operation, the individual will need to have operational and FM administrative bias in a retail environment. The role of the Operations Duty Manager is pivotal to the success of the Centre Management operations the individual will need to ensure that there is close liaison between all internal and external stakeholders. The Operations Duty Manager - Weekends will provide essential compliance and operational support as part of the overall JLL centre management team, take ownership of specific projects, as well as co-ordinate and implement effective operational procedures to maintain the potential of the Shopping Centre with a clear focus on ensuring asset performance, through the delivery of H&S compliance and service partner management. They will need to ensure close cooperation and coordination exists between Victoria Railway Station teams and BTP. **Relationships** (a) Reports to: Centre Manager (b) Responsibility: Supervising the on-site operational management (not limited to) of service partners monitoring, retail partner engagement; liaison with internal & external stakeholders including the client
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