Jll
OperationsDutyManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Duty Manager at Jll. Skills: Operational management, Facilities management, Stakeholder management. Ensure periodic reporting. Support and facilitate policies”
What You'll Achieve.
Ensure asset performance; Achieve required KPI standards
Industry & Context.
Service efficiency review
Weekend work (Sat, Sun, Mon)
What They're Looking For.
Must Have
Operational and FM administrative bias in a retail environment, Close liaison between all internal and external stakeholders, Essential compliance and operational support, Ownership of specific projects, Co-ordinate and implement effective operational procedures, Ensure asset performance, Delivery of H&S compliance, Service partner management, Close cooperation and coordination with Victoria Railway Station teams and BTP, Supervising on-site operational management, Monitoring service partners, Retail partner liaison, Liaison with internal & external stakeholders, Liaison with client, Liaison with support services partners, Ensure periodic reporting to Centre Management team, Support and facilitate Victoria Place Customer Services policies, Update JLL PM property management systems, Produce reports, memos, emails and other communications, Ensure compliance and management reports are updated and maintained, Administer H&S compliance records/processes correctly, Oversee operational and facilities management for Shopping Centre, Review opportunities for service efficiency, Liaise with JLL helpdesk and IFM team, Develop and ensure compliance with emergency planning and business continuity plan, Assist in managing scenario-based training, Ensure compliance with Working Practices Manual, Oversee Service Partners accident and incident reporting, Motivate Service Partners to achieve required KPI standards, Inspect front of house areas, Inspect back of house areas, Provide input into JLL and Centre reports, Monitor marketing or commercialisation activity, Undertake regular liaison with Retail Partners, Comply with H&S and Environmental statutory procedures, Comply with managing agent’s best practice procedures and systems, Supervisory oversight of contracted service teams, Willingness and ability to learn on the job, Undertake training and career development, Undertake mandatory training, Undertake essential E-learning
What You'll Do.
Ensure periodic reporting
Support and facilitate policies
Update property management systems
Ensure compliance reports are updated
Administer H&S compliance records
Oversee operational and facilities management
Review opportunities for service efficiency
Liaise with helpdesk and IFM team
Develop emergency planning
Ensure business continuity plan compliance
Review emergency planning
Update emergency planning
Assist managing training
Improve emergency preparedness
Ensure compliance with manual
Oversee Service Partners reporting
Motivate Service Partners
Achieve required KPI standards
Inspect front of house areas
Inspect back of house areas
Provide input into reports
Monitor marketing activity
Monitor commercialisation activity
Liaise with Retail Partners
Ensure H&S compliance
Ensure Environmental compliance
Comply with best practice procedures
Oversee service teams
Undertake career development
Undertake mandatory training
How You'll Work.
Team & Collaboration
Liaison between stakeholders; Cooperation and coordination; Liaison with client; Liaison with support services; Liaison with JLL helpdesk; Liaison with IFM team; Liaison with Retail Partners; Oversight of service teams
Communication Scope
Periodic reporting; Produce reports; Produce memos; Produce emails
Process & Methodology
Project ownership
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Operations Duty Manager –** Weekends (Saturday, Sunday and Monday) **Department:** Jones Lang Lasalle Resources (JLLR) **Site :** Victoria Place Shopping Centre, London SW1W 9SJ **Purpose of the role** The role of Operations Duty Manager is a new role and will be pivotal to the success of the Centre Management operation, the individual will need to have operational and FM administrative bias in a retail environment. The role of the Operations Duty Manager is pivotal to the success of the Centre Management operations the individual will need to ensure that there is close liaison between all internal and external stakeholders. The Operations Duty Manager - Weekends will provide essential compliance and operational support as part of the overall JLL centre management team, take ownership of specific projects, as well as co-ordinate and implement effective operational procedures to maintain the potential of the Shopping Centre with a clear focus on ensuring asset performance, through the delivery of H&S compliance and service partner management. They will need to ensure close cooperation and coordination exists between Victoria Railway Station teams and BTP. **Relationships** (a) Reports to: Centre Manager (b) Responsibility: Supervising the on-site operational management (not limited to) of service partners monitoring, retail partner engagement; liaison with internal & external stakeholders including the client
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