The LEGO Group
OperationsDirector,IEA
“Operations Director, IEA at The LEGO Group. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Leadership, Demand Planning, Customer Planning, Customer Service. Develop the future strategy for IEA Operations in line with overall IEA business plan. Drive the team motivation, satisfaction and culture in line with company & BU values”
What You'll Achieve.
deliver Operations objectives; achieving agreed KPIs; optimise stock availability; minimize exposure; secure inventory health; Overall accountability for IEA forecasting metrics; optimise Consumer Sales; optimise customer inventory levels; optimise in-stocks; Overall accountable for IEA service metrics; maximising revenue/sales; reducing supply chain costs; delivering on departmental & company goals; driving the Operations organization to a greater consumer responsiveness and closer customer collaboration
Industry & Context.
Critical and analytical thinking to see opportunities and risks
Ability to travel overseas for internal and external business meetings
What They're Looking For.
Must Have
Senior leadership experience within FMCG or general retail, 10-15 years’ experience in supply chain, planning or logistics roles, Proven track record of leading and motivating a team of professionals and delivering on departmental & company goals, proven leadership skills, Ability to identify and build talent, ability to lead and manage even under volatile and uncertain situations, Strategic mentality with focus on swift implementation, Critical and analytical thinking to see opportunities and risks, Open communication and international collaboration
Nice to Have
SAP, Advanced Excel
What You'll Do.
Develop the future strategy for IEA Operations in line with overall IEA business plan
Drive the team motivation
satisfaction and culture in line with company & BU values
Encourage and develop key talents and secure a succession pipeline at all levels of the Operations team
Set the commercial and organizational direction for BU as part of IEA LT
focusing on the Operations team while supporting Sales
Marketing and Finance
Represent IEA within APAC Operations networks securing alignment between regional planning and local execution
Facilitate cross-functional collaboration by mentoring the team on other departments’ work
overall business strategy
Keep day-to-day business running and achieving agreed KPIs by monitoring planning
inventory and sales reports
Control and allocate resources as appropriate and ensure effective cross-training within the team
Lead the Demand Planning team and develop business processes to capture accurate demand signals for the market
Own local S&OP process which is a critical link between Sales
Marketing and Supply ensuring global & regional demand directions are adhered to
Manage safety stock and inventories life cycle in local DCs including exit and excess
Oversee supply and inventory flow to optimise stock availability
minimize exposure and in general secure inventory health
Overall accountability for IEA forecasting metrics
Promote collaborative customer forecasting and ensure close customer planning alignment with KAMs/RSMs on push volumes
Oversee the Customer Flow of Goods planning to both optimise Consumer Sales and customer inventory levels and in-stocks
Lead Customer Service team
working within each customers’ ordering and distribution framework
processing and delivering orders efficiently and within expected timeframes
Secure a line of sight between go-to-market strategy
customer and marketing plans to customer order execution
Develop and implement Order Management systems and processes to secure workload efficiencies
Overall accountable for IEA service metrics
Build partnerships with local customers focusing on mutual value creation
Provide outstanding customer service while maximising revenue/sales and reducing supply chain costs by linking regional supply chain developments to customer needs
Stay connected with customers/distributors across the region
making sure that the latest local distribution/importation requirements are met and LEGO products are always available to consumers in all countries
How You'll Work.
Team & Collaboration
Facilitate cross-functional collaboration by mentoring the team on other departments’ work, overall business strategy, industry trends, customer needs etc.; Represent IEA within APAC Operations networks securing alignment between regional planning and local execution; Set the commercial and organizational direction for BU as part of IEA LT, focusing on the Operations team while supporting Sales, Marketing and Finance; collaborate with esteemed regional and local teams; driving the Operations organization to a greater consumer responsiveness and closer customer collaboration; Open communication and international collaboration
Communication Scope
Open communication and international collaboration
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