Express Scripts
Healthcare
OperationsDirector,HealthPlans
Neural analysis suggests this role is
optimal for Director candidates.
“Operations Director, Health Plans at Express Scripts. Skills: Operational leadership, Client relationship management, Pharmacy benefit industry, Account management. Provide operational leadership. Provide operational expertise”
What You'll Achieve.
Meet or exceed contractual SLAs; Drive client satisfaction; Drive client retention; Meet client satisfaction targets; Meet operational performance targets; Promote employee growth; Promote employee retention
Industry & Context.
Problem solving; Judgement
Ability to travel overnight up to 10-15%
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, 10+ years relevant work experience, Knowledge of the PBM industry, Proficient PC skills, Superior verbal and written communication skills, Creative thinking skills, Experience leading teams, Experience mentoring individuals, Demonstrated ability managing high visibility projects, Resourceful with proven ability to exercise good judgement, Able to manage multiple tasks, Ability to comprehend business need, Fluent with Express Scripts tools, Knowledge of CMS and HHS requirements, Ability to travel overnight up to 10-15%
Nice to Have
Experience with Cigna/Evernorth multifunction office location
What You'll Do.
Provide operational leadership
Provide operational expertise
Provide operational oversight
Develop strategies for clients
Align operational services to objectives
Plan client activities
Coordinate client activities
Implement client activities
Maintain client activities
Communicate client activities
Maintain client relationships
Lead Account Managers
Coach Account Managers
Ensure SLA meet or exceed
Drive client satisfaction
Drive client retention
Establish working relationships
Maintain working relationships
Conduct off-site meetings
Conduct on-site meetings
Conduct recurring webcasts
Champion internal advocacy
Establish risk management activities
Sponsor standard projects
Sponsor complex projects
Define client requirements
Capture client requirements
Implement client requirements
Lead HPD key initiatives
Improve client experience
Improve business model
Improve employee well-being
Improve other processes
Establish best practices
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Work with other roles; Collaborative efforts with external leadership; Collaborative efforts with consultants
Communication Scope
Verbal communication; Written communication; Tailor message
Process & Methodology
Project management
Full Job Description
*This job can be filled to align with any Cigna/Evernorth multifunction office location* **Job Description** As the Express Scripts Inc. (ESI) Health Plans Division (HPD) Operation Director (OD), you will provide operational leadership, expertise, and oversight to our complex customized clients and our front-line Account Managers. The Operations Director is responsible for developing strategies that effectively align Express Scripts’ operational services and solutions to meet the objectives of their assigned portfolio of Express Scripts clients. The position is ultimately responsible for the planning, internal coordination, implementation, maintenance, and communication of client activities and performance for their assigned book of business. This role maintains ongoing key client relationships while leading/coaching an assigned group of front-line client-facing Account Managers focused on the operational aspects of supporting clients within the assigned portfolio. This client facing OD role will report to a Sr. Operations Director (SOD) within HPD and is ultimately responsible for all day-to-day and strategic operational activity of his/her assigned HPD client portfolio ensuring that all Service Level Agreements (SLA) meet or exceed their contractual obligations; thereby driving client satisfaction and retention. This role is intended for individuals who can establish and maintain solid working relationships with leaders from both internal and external (clients, vendors, and/or consultants) departments. The ideal candidate will have a superior working knowledge and understanding of the pharmacy benefit industry/processes including, but not limited, to those within Commercial, Health Care Exchanges, Medicaid and Medicare lines of business. **Responsibilities include but are not limited to the following:** * Client retention via operational excellence within assigned client portfolio * Cross-functional collaboration with areas such as Benefits, Information Technology
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