Centria Autism
Healthcare
OperationsDirector
Neural analysis suggests this role is
optimal for Director candidates.
“Operations Director at Centria Autism. Skills: Operations management, Team leadership, Client retention, Compliance. Develop schedules for Behavior Technicians. Manage schedules for Behavior Technicians”
What You'll Achieve.
Improve client retention rates; Improve Behavior Technician retention rates; Maintain high-quality standards; Ensure smooth operations; Stay within budget
Industry & Context.
Problem-solving; Decision-making
Occasional travel, Additional time may be required, Occasional shift in schedule, Bending, Reaching, Lifting up to 30 pounds, Pushing up to 30 pounds, Pulling up to 30 pounds, Sitting most of the day, Walking periodically, Standing periodically, Close visual acuity
What They're Looking For.
Must Have
2-5 years operations management, Prior management of a team, Ability to follow written instructions, Ability to use computers, Ability to communicate expressively and receptively
Nice to Have
Master's degree, Prior P&L experience
What You'll Do.
Develop schedules for Behavior Technicians
Manage schedules for Behavior Technicians
Coordinate assessments for clients
Oversee assessments for clients
Coordinate staffing activities
Serve as liaison with facility management
Maintain a clean working environment
Maintain a safe working environment
Partner with Clinical Leadership
Support clinical outcomes
Support high quality care delivery
Lead Behavior Technicians
Coordinate training needs
Coordinate compliance needs
Issue disciplinary action
Complete offboarding process
Develop strategies to improve client retention
Develop initiatives to improve client retention
Develop strategies to improve Behavior Technician retention
Develop initiatives to improve Behavior Technician retention
Ensure smooth operations
Maintain high-quality standards
Confirm schedules weekly with Behavior Technicians
Confirm schedules weekly with families
Oversee Behavior Technicians
Oversee Operational/Center Processes
Monitor Behavior Technician attendance
Monitor Behavior Technician professionalism
Implement measures to maintain high performance
Monitor center metrics
Analyze center metrics
Identify areas for improvement
Ensure adequate leadership coverage
Address urgent issues
Ensure smooth coordination of care
Collaborate with healthcare providers
Participate in internal marketing initiatives
Participate in recognition programs
Address issues related to paper document management
Implement efficient solutions for document management
Schedule non-billable Behavior Technician hours
Manage utilization of Behavior Technician hours
Identify staffing needs
Drive growth with Director of Clinical Services
Understand clinical outcomes
Support clinical outcomes
Ensure service delivery alignment
Facilitate communication between teams
Facilitate handoff processes
Collaborate with IT Department
Address operational IT issues
Review insurance changes for clients
Coordinate conversations regarding insurance changes
Coordinate community outreach activities
Establish partnerships
Ensure ongoing engagement with clients
Address client concerns
Maintain customer satisfaction
Enforce compliance with center policies
Enforce compliance with procedures
Enforce compliance with accreditation standards
Enforce compliance with training requirements
Implement corrective actions
Ensure adherence to medication administration protocols
Maintain accurate medication records
Ensure compliance with dormant policy
Manage offboarding processes
Oversee collection of iPads
Oversee payroll processes
Oversee billing processes
Take ownership of profit and loss statement
Monitor financial performance
Implement strategies for financial improvement
Provide administrative triage for authorization issues
Provide one-call resolution for authorization issues
Resolve authorization issues
Provide administrative triage for COB issues
Provide one-call resolution for COB issues
Ensure cleanliness of workspace
Ensure organization of workspace
Address facility issues
Provide information on services
Ensure effective communication with facility management
Implement safety protocols
Enforce safety protocols
Implement emergency preparedness plans
Promote safety awareness
Ensure compliance with OSHA requirements
Implement OSHA protocols
Implement OSHA training
Ensure compliance with labor law poster requirements
Display labor law posters
Oversee purchasing process for operational supplies
Ensure cost-effectiveness of purchasing
Adhere to procurement policies
How You'll Work.
Team & Collaboration
Partner with Clinical Leadership; Collaborate with facility management; Collaborate with healthcare providers; Partner with Director of Clinical Services; Collaborate with IT Department; Coordinate with other departments; Coordinate with families
Communication Scope
Expressive communication; Receptive communication
Full Job Description
Position Summary The Operations Director sets the tone for the entire center’s team member culture and family experience. This role is responsible for overseeing and managing all operational aspects within Centria Autism, including developing and managing schedules for Behavior Technicians, coordinating and overseeing assessments for clients, coordinating staffing activities, conducting center tours, and serving as a liaison with facility management to help maintain a clean and safe working environment. This role will partner with Clinical Leadership to support clinical outcomes, high quality care delivery, and to ultimately deliver growth. The Operations Director will lead Behavior Technicians by coordinating training and compliance needs, and issuing disciplinary action up to and including termination, and completing the offboarding process. This role will also develop strategies and initiatives to improve client and Behavior Technician retention. The Operations Director will play a vital role in ensuring smooth operations and maintaining high-quality standards throughout the organization. Duties and Responsibilities Scheduling Coordination Develop and manage schedules for Behavior Technicians, ensuring optimal coverage and adherence to company policies and guidelines. Coordinate and oversee the scheduling of assessments for all clients, including the option to assist with re-assessments when necessary. Align families, Behavior Technicians, and Supervising Clinicians to start new cases and confirm authorization, ensuring a smooth case start. Coordinate staffing activities, including permanent staff allocation, substitution arrangements, and assigning multiple Behavior Technicians to clients as needed. Confirm schedules weekly with Behavior Technicians and families. Oversee Behavior Technicians and Operational/Center Processes Assist with coordination of training and compliance needs. Monitor Behavior Technician attendance and professionalism, in consultation with
Applying for this Operations Director role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Centria Autism?
Real rants from real employees. Read before you apply.