The Nielsen Company
Broadcast Media
OperationsCoordinator[PanelRelationsCoordinatorII]
“Operations Coordinator [Panel Relations Coordinator II] at The Nielsen Company. Skills: Panel Operations & Participant Engagement, Digital Media Operations & Data Quality Management. Provide daily support for Mobile/Online research panels through email, phone, and other communication tools. Act as the primary point of contact for research participants, ensuring a high level of customer service”
What You'll Achieve.
deliver extraordinary results; power our future
Industry & Context.
attention to detail with the ability to identify patterns and trends in data
Time Zone Flexibility: Willing to work in the US time zones (ET/CT/PT), Five days Onsite
What They're Looking For.
Must Have
2+ years of experience in loyalty programs, customer engagement, or panel management, including recognition and retention strategies, Time Zone Flexibility: Willing to work in the US time zones (ET/CT/PT), Five days Onsite, Fluent in English with excellent verbal and written communication skills, Confident in using computers and office applications (Microsoft Office/Google Suite), attention to detail with the ability to identify patterns and trends in data, Self-starter with the ability to work independently and proactively suggest improvements
Nice to Have
Interest in media, market research, and digital developments
What You'll Do.
Provide daily support for Mobile/Online research panels through email
and other communication tools
Act as the primary point of contact for research participants
ensuring a high level of customer service
Assist in the development and enhancement of panelist communications
Identify and escalate process improvement opportunities and potential risks related to panel management
Ensure compliance with market and legal requirements for panel operations
Support digital audience measurement by monitoring panel data for unexpected changes and escalating issues when necessary
Assist in analyzing digital data trends to ensure accuracy and consistency in research outputs
Work with global teams to implement improvements in digital data collection and processing
Understand and apply digital metering technology to enhance audience measurement processes
How You'll Work.
Team & Collaboration
Work closely with local and international teams to ensure smooth panel operations; Work with global teams to implement improvements in digital data collection and processing
Communication Scope
excellent verbal and written communication skills
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