The Nielsen Company
Broadcast Media
OperationsCoordinator(PanelRelationsCoordinatorI)
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“Operations Coordinator (Panel Relations Coordinator I) at The Nielsen Company. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. manage and support research panelists. contributing to digital audience measurement initiatives”
What You'll Achieve.
deliver extraordinary results; ensure a high level of customer service; ensure compliance with market and legal requirements; ensure smooth panel operations; ensure accuracy and consistency in research outputs
Industry & Context.
analytical mindset; identify patterns and trends in data
Willing to work in the late India time zone (till 9 PM IST)
What They're Looking For.
Must Have
Fluent in English with excellent verbal and written communication skills, Confident in using computers and office applications (Microsoft Office/Google Suite), attention to detail with the ability to identify patterns and trends in data, Friendly, open, and a team player with a customer-focused mindset, Self-starter with the ability to work independently and proactively suggest improvements, Interest in media, market research, and digital developments, Willing to work in the late India time zone (till 9 PM IST), A university degree or equivalent experience, 2+ years of experience in loyalty programs, customer engagement, or panel management, including recognition and retention strategies
Nice to Have
Technical knowledge on mobile applications will be an added advantage, BSC/ Btech and any technical degree will be prioritized
What You'll Do.
manage and support research panelists
contributing to digital audience measurement initiatives
Provide daily support for Mobile/Online research panels through email
and other communication tools
Act as the primary point of contact for research participants
ensuring a high level of customer service
Assist in the development and enhancement of panelist communications
Identify and escalate process improvement opportunities and potential risks related to panel management
Ensure compliance with market and legal requirements for panel operations
Work closely with local and international teams to ensure smooth panel operations
Support digital audience measurement by monitoring panel data for unexpected changes and escalating issues when necessary
Assist in analyzing digital data trends to ensure accuracy and consistency in research outputs
Work with global teams to implement improvements in digital data collection and processing
Understand and apply digital metering technology to enhance audience measurement processes
How You'll Work.
Team & Collaboration
cross-functional coordination; Work closely with local and international teams; Work with global teams
Communication Scope
excellent communication skills; excellent verbal and written communication skills
Full Job Description
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content — wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. We are looking for aData Quality Analyst / Panel Operations & Digital Media Executive to manage and support research panelists while also contributing to digital audience measurement initiatives. This role requires excellent communication skills to provide high-quality panelist support and a strong analytical mindset to assist with digital media operations. The ideal candidate will be proactive, detail-oriented, and comfortable working with international stakeholders across different time zones. Technical knowledge on mobile applications will be an added advantage Location: Mumbai and all 5 days working from office Key Responsibilities: Panel Operations & Participant Engagement: * Provide daily support for Mobile/Online research panels through email, phone, and other communication tools. * Act as the primary point of contact for research participants, ensuring a high level of customer service. * Assist in the development and enhancement of panelist communications, including emails, translations, and web content. * Identify and escalate process improvement opportunities and potential risks related to panel management. * Ensure compliance with market and legal requirements for panel operations. * Work closely with local and international teams to ensure smooth panel operations. Digital Media Operations & Data Quality Management: *
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