OperationsCoordinator-CommunityManagement

The Keywords Social Pillar is a global team of 200+ social specialist professionals providing expert social media services to gaming and entertainment clients spread across 4 global studios within Keywords Studios. As well as getting to work with some of the world’s greatest games, we offer the chance to join a thriving community, and to develop your skills and career alongside a diverse, global team. We are currently seeking an **Operations Coordinator** , responsible for the end-to-end operational health of the department. Sitting within the operations team, this role ensures that global performance processes are followed, technical blockers are escalated, and the lifecycle of both full-time employees and freelancers is managed with precision. You will act as the primary liaison between department leads and regional HR/IT teams across North America, Europe, South America and Asia. **This position is offered on a fixed-term basis and is expected to last for approximately one year.** **Your Impact:** * **Evaluation Lifecycle** : Drive the annual review process including creating self-evaluation forms and tracking completion * **Incentives & Awards**: Calculate and facilitate performance awards based on regional salary averages; coordinate payments through the Workday ticketing system. * **Disciplinary Support:** Partner with regional HR and People Managers to correctly administer disciplinary actions or performance plans (PIPs) for the global team. * **Workday Administration** : Act as the point of contact for "One File" evaluations and global KPI updates within Workday. * **Leave Management** : Track medical leaves, "Leaver Alerts," and time-off requests, coordinating closely with regional HR (e.g., Canada, Germany, Spain). * **Payroll & Hours**: Conduct monthly and bi-weekly audits of local tracking tools for the US, Canada, and Mexico to ensure payroll accuracy. * **New Hire Experience** : Coordinate hardware needs with the Technology Operations Manager, schedule