Alan
Healthcare
OperationsCoordinator-BelgianMarket
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Coordinator - Belgian Market at Alan. Skills: Operations, Process execution, Process improvement, Monitoring, Risk identification, Partnership management. Run our Insurance or Health services processes. Ensure the day-to-day follow up and monitoring of our operations”
What You'll Achieve.
Deliver excellence to our companies and members; Guarantee delight and efficiency; Deliver at scale our insurance and health services; Member and customer satisfaction
Industry & Context.
Keen problem-solver and challenger with a dig deep mindset; Analytics skills, to be able to dive into our data
Must be based in France, Belgium or Spain
What They're Looking For.
Must Have
Run our Insurance or Health services processes, Ensure the day-to-day follow up and monitoring of our operations, Flag risks and opportunities, Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation), Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers, Supervising partnerships (e. g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity, Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally), Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient, Implement continuous improvements to our processes, Work with product teams to automate certain processes, Enhancing our external communication, Auditing our processes, Automating some process steps using automation tools
Nice to Have
Experience in the insurance or the healthcare industry
What You'll Do.
Run our Insurance or Health services processes
Ensure the day-to-day follow up and monitoring of our operations
Flag risks and opportunities
Operating our processes: performing tasks like invoicing or claims treatment
growing and managing our network of providers
supporting internal teams (live and through documentation)
Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs
and identify risks and areas of improvement
internally or with our service providers
Supervising partnerships (e. g. teleconsultation
participating in the negotiation rounds
daily communication to ensure business continuity
Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally)
helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient
Implement continuous improvements to our processes
How You'll Work.
Team & Collaboration
Interactions with Engineering, Product, Care and many other teams at Alan; Supporting internal teams (live and through documentation); Working with product teams to automate certain processes
Communication Scope
Structured in written and verbal communication in English as well as in French or Dutch; Enhancing our external communication
Full Job Description
YOU. BETTER. WITH ALAN. Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all. Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities. We partner with tens of thousands of companies across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦, serving over a million members. HOW WE WORK: OUR LEADERSHIP PRINCIPLES - Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else. - Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results. - Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously. - Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership. ⭐️ OPERATIONS AT ALAN The Operations Community’s core responsibilities is to deliver at scale our insurance and health services : we build our platform and operational capabilities and run our processes to guarantee delight and efficiency. As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting! Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan. We have a mix of Builder profiles, focused on (re)designing and im
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