Pavago
Staffing and Recruiting
OperationsCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Coordinator at Pavago. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Track workflows and operational tasks across departments including finance, HR, customer service, logistics, marketing, and operations. Ensure operational processes are completed according to timelines and SOPs”
What You'll Achieve.
On-time completion of operational workflows and recurring tasks; Accuracy and reliability of KPI reporting and dashboards; Vendor and partner coordination effectiveness; SOPs and operational documentation consistently updated and audit-ready; Reduction in workflow bottlenecks and operational inefficiencies; Positive stakeholder feedback regarding coordination and communication
Industry & Context.
solving operational problems; Identify bottlenecks, delays, or inefficiencies and escalate issues proactively; Analytical mindset with attention to detail and process improvement opportunities; Proactive and ownership-driven, capable of identifying issues before they escalate; resolve operational blockers; Reduction in workflow bottlenecks and operational inefficiencies
U. S. Client Business Hours, Remote (LATAM, South Africa, Pakistan, Eastern Europe Preferred)
What They're Looking For.
Must Have
2+ years of experience in operations, coordination, project support, or business operations roles, proficiency in Microsoft Office and Google Workspace, Experience working with CRM, ERP, or operational systems (Salesforce, HubSpot, NetSuite, or similar), Excel or Google Sheets skills including dashboards, pivot tables, tracking systems, and reporting, Excellent written and verbal English communication skills, organizational and time-management abilities
Nice to Have
Experience with process improvement methodologies (Lean, Six Sigma, Kaizen, or similar), Background building SOPs, trackers, and operational documentation, Familiarity with project management and collaboration tools such as Asana, ClickUp, Monday. com, or Notion, Exposure to reporting and data visualization tools such as Power BI, Tableau, or Looker, Experience supporting fast-moving startups, agencies, SaaS companies, or service businesses
What You'll Do.
Track workflows and operational tasks across departments including finance
Ensure operational processes are completed according to timelines and SOPs
or inefficiencies and escalate issues proactively
Support cross-functional execution by coordinating timelines
Help maintain operational consistency and accountability across teams
Maintain operational dashboards
Generate weekly and monthly KPI reports related to productivity
and operational performance
Ensure reporting accuracy
and timely delivery to leadership
Monitor operational metrics and surface trends or risks to management
Support leadership with ad hoc reporting and operational analysis
Maintain and update SOPs
and compliance documentation
Organize digital documentation across systems such as Google Drive
or internal platforms
Ensure records remain audit-ready
and properly maintained
Help standardize operational workflows and documentation practices
Coordinate with vendors and external partners regarding operational deliverables and service timelines
Monitor vendor SLAs and escalate delays or issues when needed
and operational requests appropriately
Maintain organized records of vendor communication and documentation
Coordinate recurring operational tasks and cross-functional projects
Follow up on action items and maintain accountability across teams
Support leadership with research
and operational initiatives
Help improve communication and workflow visibility between departments
Ensure operational processes follow internal standards and compliance requirements
Maintain accurate operational logs
and audit documentation
Support quality control and operational consistency across recurring workflows
How You'll Work.
Team & Collaboration
serves as a central point of coordination between teams; improving efficiency, accountability, and communication across the organization; coordinating across departments and stakeholders; Support cross-functional execution by coordinating timelines, deliverables, and follow-ups; Help maintain operational consistency and accountability across teams; Help improve communication and workflow visibility between departments
Communication Scope
Excellent written and verbal English communication skills; communicator comfortable coordinating across departments and stakeholders
Process & Methodology
coordinating timelines, deliverables, and follow-ups, coordinating recurring operational tasks and cross-functional projects, follow up on action items and maintain accountability across teams
Full Job Description
### **Operations Coordinator** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Client Business Hours **Location:** Remote (LATAM, South Africa, Pakistan, Eastern Europe Preferred) ### **About the Role** Our client is seeking a highly organized and execution-focused Operations Coordinator to support day-to-day business operations across multiple departments. This role is responsible for ensuring workflows stay organized, operational tasks are completed on time, records remain accurate, and leadership has visibility into performance and priorities. The Operations Coordinator serves as a central point of coordination between teams, helping improve efficiency, accountability, and communication across the organization. This role is ideal for someone who thrives in structured environments, enjoys solving operational problems, and can balance recurring workflows with fast-moving priorities. ### **Responsibilities** ### **Process Coordination** • Track workflows and operational tasks across departments including finance, HR, customer service, logistics, marketing, and operations • Ensure operational processes are completed according to timelines and SOPs • Identify bottlenecks, delays, or inefficiencies and escalate issues proactively • Support cross-functional execution by coordinating timelines, deliverables, and follow-ups • Help maintain operational consistency and accountability across teams ### **Data Management & Reporting** • Maintain operational dashboards, trackers, and databases • Generate weekly and monthly KPI reports related to productivity, workflow efficiency, utilization, and operational performance • Ensure reporting accuracy, consistency, and timely delivery to leadership • Monitor operational metrics and surface trends or risks to management • Support leadership with ad hoc reporting and operational analysis ### **Documentation & SOP Management** • Maintain and update SOPs, workflows, operational guides, and compliance documentation • Organi
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