Knight Frank
real estate
OperationsCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Coordinator at Knight Frank. Skills: Customer Experience, Sales administration, Finance, Office Management, Operations. Deliver an exceptional internal and external customer experience by supporting the Department Head in implementing Customer Experience initiatives and driving improvements across the customer journey to enhance Net Promoter Scores. Assist in answering incoming and outbound calls and welcoming clients”
What You'll Achieve.
enhance Net Promoter Scores
Industry & Context.
What They're Looking For.
Must Have
Flexibility, adaptability and a co-operative attitude., Excellent organisational skills with attention to detail and effective diary management, Excellent standard of English grammar and spelling.
Nice to Have
Prior experience in a business support, administration or front of house role
What You'll Do.
Deliver an exceptional internal and external customer experience by supporting the Department Head in implementing Customer Experience initiatives and driving improvements across the customer journey to enhance Net Promoter Scores
Assist in answering incoming and outbound calls and welcoming clients
Managing and coordinate external enquiries
Refer clients to a wide range of KF services
with attention to detail
all administrative aspects of the property journey across multiple instructions using our CRM system
Adhere to and enforce best practice
compliance and client due diligence processes throughout the sales process
other business service lines and external contractors professionally
Accurate generation of final account invoices and credit notes
Manage approvals of office contractor invoices
Assist team with submission of expenses if required
Submit Saturday staff timesheets
Maintain a tidy and well-organised office environment
ensuring all required safety checks are completed and accurately logged
Maintain the office environment
ensuring all supplies and stationery are ordered as required
Assist with office refurbishment or relocation programmes
Assist with implementing ISO regulations in office and external audits
Adhere to and enforce GDPR
data and IT security regulations
Prepare reports for management meetings
Ensure accurate performance
holidays and absence records and reports are maintained
Manage team diaries accordingly
How You'll Work.
Team & Collaboration
Liaise with clients, other business service lines and external contractors professionally; Assist with implementing ISO regulations in office and external audits
Communication Scope
Excellent standard of English grammar and spelling.
Process & Methodology
Assist with office refurbishment or relocation programmes
Full Job Description
**_Who are we_** Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments _**in over 50 Markets, 600 + Offices, 20,000+ People, 1 Global Network.**_ At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart [here](https://assets.knightfrank.com/share/eHnbvneEQD1Ts6Tk
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