California Closets
Construction
OperationsCoordinator
“Operations Coordinator at California Closets. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer experience, appointment scheduling, operational excellence, marketing initiatives, showroom performance, presentation standards, administrative and operational tasks. Manage and coordinate appointment scheduling for Design Consultants in a timely, accurate, and detail-oriented manner.. Opti”
What You'll Achieve.
delivering an exceptional customer experience; ensuring efficient and accurate appointment scheduling; creating a seamless and professional brand experience at every interaction; maintain a high standard of operational excellence; drive showroom traffic and appointments; support sales and service continuity; optimize customer service levels; enhance overall showroom efficiency and performance
Industry & Context.
Proactively identify and resolve scheduling conflicts, errors, or service gaps to maintain a high standard of operational excellence.; Address customer concerns or issues promptly and professionally, escalating when necessary to management.
What They're Looking For.
Must Have
2-3 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment, or another similar field, Calendar management and appointment scheduling experience required, Detail oriented, organized and time management skills, Proficient in Microsoft Office (Word, PowerPoint, Excel) and Google Sheets with computer literacy skills, Ability to learn and use various our business systems (CRM, CAD, Salesforce, etc. )
Nice to Have
preferably within a luxury brand environment, or another similar field
What You'll Do.
Manage and coordinate appointment scheduling for Design Consultants in a timely
and detail-oriented manner.
Optimize scheduling efficiency by balancing consultant availability
geographic considerations
and customer preferences.
Review scheduled appointments regularly to ensure completeness of customer information
and proper routing to the appropriate consultant.
Assist with execution of local marketing initiatives
including showroom events
and lead-generation activities.
Coordinate marketing materials such as brochures
and digital content to ensure brand consistency within the showroom.
Track and report on incoming leads
campaign effectiveness
and appointment conversion rates in collaboration with marketing and sales teams.
Support outreach efforts
including follow-up calls
and customer engagement initiatives to drive showroom traffic and appointments.
Deliver a high-quality customer experience by serving as a primary point of contact for showroom visitors and inbound inquiries.
Manage customer communications including appointment confirmations
and follow-ups to ensure a seamless experience.
Address customer concerns or issues promptly and professionally
escalating when necessary to management.
Maintain accurate customer records
and data within CRM systems to support sales and service continuity.
Monitor customer flow within the showroom and ensure timely engagement by appropriate staff.
Maintain the showroom environment in alignment with company standards for cleanliness
and visual presentation.
Execute daily and weekly maintenance checklists as directed by the Sales Manager.
and materials are properly stocked
and presented in a professional manner.
Coordinate and manage the scheduling of showroom liaisons to ensure adequate coverage during all operating hours.
Align liaison schedules with peak traffic times
and business needs to optimize customer service levels.
Provide administrative and operational support to the Sales Manager and General Manager
and project coordination.
Assist with inventory tracking
and internal communications as needed.
Support process improvements and implementation of best practices to enhance overall showroom efficiency and performance.
How You'll Work.
Team & Collaboration
Partner closely with the Centralized Scheduling Team to align processes, improve scheduling accuracy, and ensure consistency across all booked consultations.; Communicate daily regarding scheduling discrepancies, appointment quality issues, and process improvement opportunities.; Track and report on incoming leads, campaign effectiveness, and appointment conversion rates in collaboration with marketing and sales teams.; Provide administrative and operational support to the Sales Manager and General Manager, including reporting, data tracking, and project coordination.
Communication Scope
phone and email communications; customer communications
Applying for this Operations Coordinator role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about California Closets?
Real rants from real employees. Read before you apply.