ALX Africa
OperationsCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Coordinator at ALX Africa. Skills: Operations coordination, Executive support, Process improvement, Cross-functional coordination. Provide day-to-day administrative support. Manage calendars”
Industry & Context.
Solve problems proactively; Resolve calendar conflicts; Route issues to owners
What They're Looking For.
Must Have
2+ years of experience in administration, 2+ years of experience in executive support, 2+ years of experience in operations coordination, 2+ years of experience in project coordination, Calendar management experience, Meeting coordination experience, Excellent organisational skills, Attention to detail, Written communication skills, Verbal communication skills, Ability to manage multiple priorities, Ability to manage deadlines, High level of discretion, High level of professionalism, High level of judgment, Follow-through, Comfort holding others accountable, Ability to work independently, Ability to anticipate needs, Ability to solve problems proactively, Comfort working with senior leaders, Comfort working with cross-functional teams, Proficiency with Google Workspace, Proficiency with Microsoft Office, Proficiency with Slack, Proficiency with project trackers, Proficiency with calendar tools, Alignment with ALX's mission
Nice to Have
Experience supporting a C-level executive, Experience supporting a senior leader, Experience supporting a leadership office, Experience in a fast-paced organisation, Experience in a high-growth organisation, Experience in a start-up organisation, Experience in an education organisation, Experience in a social impact organisation, Experience in a pan-African organisation, Experience coordinating cross-functional projects, Experience coordinating leadership routines, Familiarity with Asana, Familiarity with Monday.com, Familiarity with Trello, Familiarity with ClickUp, Experience supporting distributed teams, Experience supporting remote teams
What You'll Do.
Provide day-to-day administrative support
Resolve calendar conflicts
Coordinate internal meetings
Coordinate external meetings
Prepare meeting materials
Prepare meeting follow-ups
Support travel planning
Support itinerary planning
Support accommodation planning
Support logistics planning
Manage expense submissions
Manage reimbursement submissions
Manage procurement requests
Support document organisation
Support file management
Support information retrieval
Ensure COO is prepared for meetings
Ensure COO is prepared for commitments
Assist with coordination across projects
Assist with coordination across workstreams
Maintain project trackers
Maintain milestone updates
Maintain status documents
Follow up with project owners
Help organise project meetings
Help organise workshops
Help organise retrospectives
Help organise planning sessions
Support preparation of project updates
Support preparation of progress reports
Ensure project documentation is up to date
Ensure project documentation is accessible
Help Office of COO communicate clearly
Help Office of COO communicate consistently
Draft internal updates
Coordinate communications between COO's office and teams
Manage stakeholder lists
Manage contact information
Manage distribution groups
Support preparation of leadership updates
Support preparation of presentations
Support preparation of announcements
Ensure timely responses to requests
Help route issues to owners
Support overall effectiveness of Office of COO
Support organisation of Office of COO
Support rhythm of Office of COO
Maintain team calendars
Maintain planning rhythms
Maintain priority trackers
Maintain shared folders
Support quarterly planning
Support sprint planning
Support retrospectives
Support operating reviews
Help coordinate leadership offsites
Help coordinate workshops
Help coordinate team sessions
Help coordinate all-hands preparation
Create structure for information
Create structure for decisions
Create structure for follow-ups
Identify opportunities to improve administrative processes
Identify opportunities to improve office routines
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior leaders; Functional teams; Regional teams; Distributed teams; Remote teams; Across time zones
Communication Scope
Written communication; Verbal communication; Drafting emails; Drafting notes; Drafting reminders; Drafting updates; Leadership updates; Presentations; Announcements
Process & Methodology
Project tracking, Timeline management, Milestone updates, Status documentation, Deliverable tracking, Deadline tracking, Risk tracking, Blocker tracking, Dependency tracking, Escalation management, Project meetings, Project planning
Full Job Description
Are you passionate about building systems, improving processes, and enabling teams to execute effectively? Would you describe yourself as highly organised, analytical, and quick to learn? Do you thrive in cross-functional environments where coordination, accountability, and attention to detail are critical? Does the opportunity to support operational excellence at ALX excite you? About ALX Africa ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers. With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity. We achieve this by: Providing young professionals with access to the most in-demand tech skills that will power the future. Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework. Building a lifelong, impactful community of tech professionals that supports them at all stages of their career journey. Our impact thus far: 347k+ graduates since 2020 257k youth in work 31k youth starting own ventures 60k youth in jobs created by entrepreneurs Visit our website www.alxafrica.com to learn more about our digital revolution. Role Summary The Operations
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