ABM UK
Logistics
OperationsCoordinator/Allocator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Coordinator/ Allocator at ABM UK. Allocate resources to tasks. Meet agreed SLAs”
What You'll Achieve.
Meet agreed SLAs; Meet required service standards
Industry & Context.
Identify operational challenges; Produce response plan
Full 5 years history, Valid photographic proof of identity, Valid Visa/Proof of right to work, Proof of National Insurance No, Proof of identity and address, Acceptance of Criminal Record Check, Acceptance of Airside Security Clearance, Overseas Criminal Record Check
What They're Looking For.
Must Have
Management or supervisional experience, Customer service experience, IT and programme operational skills
Nice to Have
Aviation Experience, Multi-lingual
What You'll Do.
Allocate resources to tasks
Monitor passenger journey information
Assist with staffing levels
Inform Duty Manager of delays
Collate requests for assistance
Plan and allocate tasks
Meet service standards
Ensure customer requests are met
Respond to telephone enquiries
Liaise with airline staff
Liaise with handling agents
Provide accident reports
Provide incident reports
Brief staff on operational matters
Identify operational challenges
Produce response plan
Ensure fair work allocation
Ensure timely work completion
How You'll Work.
Team & Collaboration
Liaise with airline staff; Liaise with handling agents
Communication Scope
Telephone enquiries
Full Job Description
**LOCATION: Stansted Airport** **SHIFT PATTERN: 4 on 4 off, Days & Nights, 40 hours per week** **PAY RATE: £16.65 per hour to increase to £17.30 from 1st Nov 2026** _If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at _[[email protected]_](mailto:[email protected]) _. We're here to help!_ OVERVIEW OF JOB DESCRIPTION The Operations Co-ordinators are responsible for ensuring an effective and efficient operation by allocating resources to specific tasks for arriving and departing passengers within the defined time frames, utilizing the Inform tool to meet the agreed SLA’s. Main Duties & Responsibilities: * Allocate resources to arrival and departing flight tasks to ensure the agreed SLA’s are met using the Inform tool. * Monitor and capture the information of each passenger’s journey * Assist the Duty Manager with ensuring adequate staffing levels are met. * Keep the Duty Manager informed of any potential delays or problems that may arise to prompt mitigation. * Collate incoming requests for assistance, update Inform, plan and allocate tasks to staff to meet required service standards. * Ensure customer requests are met. * Receive and respond to telephone enquiries from employees and customers in professional manner. * Liaise with all airline staff and handling agents. * Provide detailed reports on accidents and incidents. * Brief staff on relevant operational matters. * Identify operational challenges and produce a plan to respond. * Ensure a fair and consistent approach to employees when allocating work. * Ensure employees are working appropriately and in a timely manner. Person Specification: Essential * Strong communication and influencing skills * Management or supervisional experience * Customer service experience * Strong IT and programme operational skills Desirable * Aviation Experience * Multi-lingual Essential Criteria for an Airside Pass * To be considered f
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